Shaunda R Wimby
Rancho Cucamonga,CA
Summary
Experienced professional seeking opportunity to thrive in fast-paced, challenging environment. Equipped with exceptional customer service and critical thinking skills, dedicated to delivering excellent service to clients across all departments. Passionate about providing top-notch support, confident in ability to contribute to company success and exceed customer expectations.
Overview
12
12
years of professional experience
Work History
OS Task Processor II
Lereta LLC
Covina, Ca
08.2013 - Current
- Support Tax teams by performing a standardized quality control review on key services and functions, to ensure consistency with LERETA and customer needs, to provide timely and accurate reports with results of these reviews to team, division management and customers, as required by contractual agreement
- Ensures that a portion of each department's processes are reviewed by reviewers in a timely manner to ensure accordance with LERETA and customer standards for quality
- These processes can include tasks, disbursements, refunds/returned checks, mismatched tax line or temporary tax lines, miscellaneous exceptions, searched parcel and lien tax line data processed by all teams
- Other processes may be included which are not listed
- Applies appropriate procedures to ensure compliance with departmental and customer contractual requirements
- Facilitates timely exchange of information and accurately prepare and distribute reports to appropriate management
- Assertively communicates status of assignments and effectively communicate suggestions for improving the department's performance to the appropriate supervisor or manager
Enterprise Quality Control Team
Lereta LLC
Covina, Ca
07.2018 - 07.2020
- Support Tax teams by performing a standardized quality control review on key services and functions, to ensure consistency with LERETA and customer needs, to provide timely and accurate reports with results of these reviews to team, division management and customers, as required by contractual agreement
- Ensures that a portion of each department's processes are reviewed by reviewers in a timely manner to ensure accordance with LERETA and customer standards for quality
- These processes can include tasks, disbursements, refunds/returned checks, mismatched tax line or temporary tax lines, miscellaneous exceptions, searched parcel and lien tax line data processed by all teams
- Other processes may be included which are not listed
- Applies appropriate procedures to ensure compliance with departmental and customer contractual requirements
- Facilitates timely exchange of information and accurately prepare and distribute reports to appropriate management
- Assertively communicates status of assignments and effectively communicate suggestions for improving the department's performance to the appropriate supervisor or manager
Education
Watterson College
West Covina, Ca09.1988
Pharmacy
Claremont College
Claremont, CASkills
- Written communication
- Verbal communication
- Problem-solving
- Organizational skills
Licenses Certificates
PHARMACY TECHNICIAN, 174459
Timeline
Enterprise Quality Control Team
Lereta LLC
07.2018 - 07.2020
OS Task Processor II
Lereta LLC
08.2013 - Current
Pharmacy
Claremont College
Watterson College