Shaunice Brown
Washington,DC
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
H&R Block
01.2008 - Current
- Successfully managed information using Appointment Manger including sign-in, patient records, orders with 100% accuracy
- Handled incoming and outgoing telephone calls
- Greeted clients, signed them in, and directed them to their destination
- Successfully trained groups on tasks
- Have excellent communication skills and customer service skills being able to deal with the difficult situations that may prop up during the day.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Bus Attendant
Osse transportation
01.2008 - 12.2023
- Secure special needs students and/or equipment with restraints, tie downs, wheelchairs, and seatbelts for the purpose of ensuring the safety and well-being of the students
- Respond appropriately to the needs of the students during the route and notify the driver if an emergency’s occurred
- Provide First Aid only as trained and required
- Constantly monitor students’ well-being and behavior during the route
- Assist the driver when requested.
Security Guard
BLACKSTONE CONSULTING, INC
05.2016 - 08.2019
- Main duty is to protect people, property, information and reputation of the company
- Provides a security presence for the building by patrolling the building, garage and surrounding property
- Prevent property damage; report all incidents that may occur
- Responds rapidly to security emergencies with the health care facility
- May escort patients and employees to their cars at night
- Deescalate hostile situations; remain aware of all situations at all times
- Call in to Command Center any building service calls
- Become involved with patient when assistance is requested by medical or nursing staff or when patients or their families request information.
Education
High school or equivalent - Criminal justice
MARY MARTHA WASHINGTON CAREER HIGH SCHOOL
Washington, DC06.2006
Skills
- Office Management
- Organizational Skills
- Office Administration
- Customer Service
- Excellent multi-tasking ability
- Customer Relations
- Data Entry
Certification
- Oc spray
- Asp baton
- Armed spo
Timeline
Security Guard
BLACKSTONE CONSULTING, INC
05.2016 - 08.2019
Office Manager
H&R Block
01.2008 - Current
Bus Attendant
Osse transportation
01.2008 - 12.2023
High school or equivalent - Criminal justice
MARY MARTHA WASHINGTON CAREER HIGH SCHOOL
- Oc spray
- Asp baton
- Armed spo