Shaunna Fortner
Wichita Falls,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Claims Technician
Kelly Services
Wichita Falls, Texas
01.2024 - Current
- Reviewed and processed incoming claims for accuracy and completeness.
- Verified insurance coverage, eligibility, and benefit levels of claimants.
- Assigned appropriate codes to claims based on diagnosis, procedure, and services provided.
- Attended training sessions designed specifically for Claims Technicians in order to stay current with industry changes or updates.
- Researched claim inquiries from providers and members in order to resolve discrepancies.
- Submitted documentation to insurance companies for authorization of payment for services rendered.
- Maintained accurate records of all claims activity in the database system.
Customer Service Representative
Harte Hanks
Wichita Falls
02.2023 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Burkburnett High School
Burkburnett, TX05-2014
Skills
- Property Damage Assessment
- Quantitative skills
- Insurance knowledge
- Workers Compensation
- Customer Service
- Teamwork and Collaboration
- Critical Thinking
- Multitasking
- Documentation skills
Timeline
Claims Technician
Kelly Services
01.2024 - Current
Customer Service Representative
Harte Hanks
02.2023 - 06.2024
High School Diploma -
Burkburnett High School