SHAUNTÉ TINNER
Seattle
Summary
Experienced Alaska Airlines Lead with a strong focus on operational awareness, communication, safety, and guest experience within the fast-paced environment of Seattle Station. Recognized for maintaining professionalism under pressure, supporting cross-department coordination, and helping create efficient, solution-focused operations during both standard and irregular conditions. Passionate about leadership that prioritizes accountability, teamwork, and calm decision-making while supporting both employees and guests.
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.
Resourceful Customer Service Associate known for productivity and efficient task completion. Possess specialized skills in conflict resolution, communication, and time management which enable success in fast-paced environments. Excel at using empathy, patience, and active listening to address customer needs and foster positive experiences.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
SEA STATION CSA LEADER
Alaska Airlines
Seattle
09.2016 - Current
- Facilitated flight bookings and itinerary changes, ensuring customer satisfaction.
- Addressed passenger inquiries and complaints with efficiency and courtesy, resulting in positive customer experiences.
- Supported team operations during high-demand travel times to ensure efficient service delivery.
- Collaborated with airport staff to ensure seamless passenger experiences.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Fostered strong customer relations through friendly, knowledgeable communication, supporting overall service goals.
- Developed relationships with key clients through regular contact and follow-up communication.
Education
Soar Award Recipient - Aviation Safety & Compliance Awareness
CRO, GSC, ADA, AED, And Charter Certified
09.2016 - 05.2026
Skills
- Starbucks barista 2013-2016
- Manager at SPORTS HALL FOR SOUNDERS
- 5 years front house HOST at caveman Kitchen
- Proficient in NET TRACER, AND STATION POLICY INCLUDING CSM AND INFLIGHT MANUALS
Quote
Leadership through communication, accountability, and operational awareness.
Certifications And Recognition
- SOAR Award Winner
- Charter Flight Certified / GSC CRO
- CPR, AED & First Aid Certified
- Incident Reporting & Documentation
- Aviation Safety & Compliance Knowledge
Leadership Strengths
- Safety-Focused Leadership
- Operational Awareness
- De-escalation & Conflict Resolution
- Cross-Department Coordination
- Guest Experience Focus
- Calm Decision-Making Under Pressure
Timeline
SEA STATION CSA LEADER
Alaska Airlines
09.2016 - Current
Soar Award Recipient - Aviation Safety & Compliance Awareness
CRO, GSC, ADA, AED, And Charter Certified
09.2016 - 05.2026