Billing Specialist
Cox Communications
Las Vegas, NV
2024 - 2026
- Scheduled appointments efficiently using CRM software to optimize team productivity.
- Communicated with clients to confirm appointments, enhancing customer satisfaction.
- Assisted in managing calendars for multiple team members, ensuring smooth operations.
- Developed and maintained a database of client information for follow-up purposes.
- Streamlined appointment-setting processes, reducing scheduling conflicts by implementing best practices.
- Trained new staff on appointment-setting procedures and software usage for consistency.