Shauntay Boone
Portageville,NY
Summary
Detail-oriented traffic control professional with proven skills in managing traffic flow and engaging with the public. Committed to ensuring safety and compliance with all protocols. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Flagger
Cc Enterprises
Grand Junction, Colorado
04.2025 - 10.2025
- Directed traffic flow to ensure safety for workers and motorists.
- Set up and maintained signage for construction zones effectively.
- Communicated with team members to coordinate flagging operations efficiently.
- Monitored road conditions to adjust traffic patterns as needed.
- Assisted in training new flaggers on safety protocols and procedures.
- Reported hazards or unsafe conditions promptly to supervisors.
- Engaged with the public to provide information and directions courteously.
- Followed safety guidelines to minimize risks on work sites diligently.
- Adhered to all safety protocols including use of hard hats, reflective vests, gloves.
- Utilized radio communication systems effectively when communicating with other flaggers or supervisors.
- Communicated with drivers, providing clear directions to detour routes.
- Held stop and slow paddles to direct traffic around active work sites.
- Set up temporary traffic control devices to alert motorists of upcoming construction areas.
- Directed traffic away from work zones while maintaining safety regulations.
- Utilized hand signals, verbal communication and brightly colored signs to direct traffic around construction sites.
Front desk clerk
Gouldings lodge
Oljato-Monument Valley, Utah
03.2022 - 10.2022
- Greeted guests warmly and checked them in efficiently at front desk.
- Managed phone calls, directing inquiries to appropriate departments or staff members.
- Assisted guests with check-out procedures and processed payments accurately.
- Maintained a clean and organized front desk area for optimal guest experience.
- Provided information about local attractions and hotel amenities to guests.
- Handled guest complaints with patience, ensuring a positive resolution whenever possible.
- Coordinated with housekeeping to ensure timely room availability for guests.
- Recorded guest feedback to improve service quality and enhance guest satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Answered incoming calls and directed them to the appropriate personnel.
- Investigated and independently resolved customer complaints to boost satisfaction.
- Updated computer system with current guest information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Provided information regarding hotel amenities, services, and local attractions.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Prepared documents related to guest accounts including invoices, reservations.
- Verified identification for security purposes prior to issuing room keys.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Maintained accurate records of all guests' stays and charges.
- Reviewed account information and individual customer charges to produce correct bills.
- Input customer data into reservation systems and updated to reflect room changes.
Education
High School Diploma -
Monument Valley High School
Oljato-Monument Valley, UT03-2021
Skills
- Traffic control
- Radio communication
- Safety protocols
- Customer service
- Complaint resolution
- Attention to detail
- Time management
- Problem solving
- Public engagement
- Team collaboration
- Conflict resolution
- Record keeping
- Critical thinking
- Team management
- Problem resolution
- Leadership
- Public speaking
- Analytical and critical thinking
Languages
English
Professional
Timeline
Flagger
Cc Enterprises
04.2025 - 10.2025
Front desk clerk
Gouldings lodge
03.2022 - 10.2022
High School Diploma -
Monument Valley High School