SHAUNTAY HILL
Greenville,SC
Summary
Motivated and dependable professional with 10+ years of experience in customer service, quality assurance, and hospitality. Skilled in delivering outstanding guest experiences, maintaining strong attention to detail, and supporting team success. Committed to excellence, positive energy, and continuous growth within a retail and restaurant environment.
Overview
13
13
years of professional experience
Work History
Quality Inspector
PAI Pharma
04.2013 - Current
- Review and verify batch records for FDA and DEA compliance.
- Maintain detailed documentation and resolve discrepancies to meet quality standards.
- Collaborate with cross-functional teams to ensure production accuracy and efficiency.
- Strengthened organizational, communication, and analytical skills transferable to customer service roles.
Server
Condado Tacos
02.2023 - 08.2025
- Delivered fast, friendly service to guests in a high-volume restaurant.
- Recommended menu items and resolved customer concerns quickly and professionally.
- Processed cash and card payments accurately; balanced drawers and sales at closing.
Server
IHOP
01.2015 - 01.2023
- Provided attentive service and ensured a positive dining experience for all guests.
- Managed multiple tables efficiently while maintaining a clean dining environment.
- Supported team members during peak hours to ensure smooth service flow.
Education
Associate of Science - Medical Assistant
University of Phoenix
Tempe, AZ09-2009
Skills
- Excellent Customer Service & Communication
- Cash Handling & POS System Operation
- Food & Beverage Service Expertise
- Multitasking in Fast-Paced Environments
- Team Collaboration & Leadership
- Problem Solving & Conflict Resolution
- Attention to Detail & Quality Control
- Time Management & Reliability
- FDA & DEA Compliance Knowledge
- Professional Experience
- Visual inspection
- Excellent mathematical skills
Timeline
Server
Condado Tacos
02.2023 - 08.2025
Server
IHOP
01.2015 - 01.2023
Quality Inspector
PAI Pharma
04.2013 - Current
Associate of Science - Medical Assistant
University of Phoenix