SHAUNTCY WRIGHT
Comox,BC
Summary
Team player with over a decade of sales and retail experience who has mastered customer satisfaction, operational efficiency, and team growth. Creating sales and success with a customer-first mindset.
Overview
15
15
years of professional experience
Work History
Owner & Operator
Balance In Books Bookkeeping
01.2022 - Current
- Founded and managed bookkeeping business specializing in health and wellness industry, growing revenue to over $36k in first year.
Client Bookkeeping Representative
Columbia Bookkeeping and Accounting Ltd.
01.2020 - Current
- Bookkeeping and accounting, reporting and ratio advising to clients
- Responded to customer emails and calls to answer questions about services and provide advice.
Heavy Equipment Operator
Salmon Arm Crushing
01.2018 - 01.2020
- Operated and maintained 740 Ejector Articulated Rock Truck, 980G Front End Loader, and Control Tower for 360v rock crushing circuit.
- Completed physically demanding work such as shoveling earth, mechanical repairs + maintenance on equipment.
Front of House Lead
Upside Cider
01.2018 - 01.2019
- Supervised, scheduled and motivated our 15 person team.
- Ensured adequate inventory and supplies on hand for kitchen and bar. Took advantage of limited time offers when available to increase profit margin. Avoided costly over-ordering.
Store manager
Liquor Stores GP
01.2013 - 01.2018
- Managed store operations including warehouse, inventory, invoice posting, merchandising, sales goals, and team training + motivation.
Service Desk Representative
Jacobsen Pontiac Buick
01.2009 - 01.2011
- Responsible for front of house cash and administration duties for service department
- Approved warranty coverage
Education
Bookkeeping/Accounting Certificate -
Okanagan College
Kelowna, BC01.2022
Bartending Certificate -
Okanagan College
Kelowna, BC01.2012
High School Diploma -
Rutland Senior Secondary
Kelowna, BC01.2008
Skills
- Detail oriented
- Sales expertise
- Customer correspondence
- Physically able
- Problem solving
- Continuous improvement
- Team training
- Strong computer skills
- Group facilitation
- Leadership
- Giving receiving feedback
- Financial management
Additional Information
Community Connections Hospice Volunteer: 2019-2020
Revelstoke Community Christmas Dinner Volunteer: 2020-2021
Fernando’s Pub Bartender: 2011-2013
Starbucks Barista: 2009-2011
Farm Bound Zero Waste Store Clerk: 2018-2019
McDonald’s Shift Manager: 2004-2009
Hobbies
My spare time is spent gardening, playing a variety of recreational team sports, reading and meditation. I also value travelling.
References
References available upon request
Timeline
Owner & Operator
Balance In Books Bookkeeping
01.2022 - Current
Client Bookkeeping Representative
Columbia Bookkeeping and Accounting Ltd.
01.2020 - Current
Heavy Equipment Operator
Salmon Arm Crushing
01.2018 - 01.2020
Front of House Lead
Upside Cider
01.2018 - 01.2019
Store manager
Liquor Stores GP
01.2013 - 01.2018
Service Desk Representative
Jacobsen Pontiac Buick
01.2009 - 01.2011
Bookkeeping/Accounting Certificate -
Okanagan College
Bartending Certificate -
Okanagan College
High School Diploma -
Rutland Senior Secondary
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