Shaunte Campbell
Lake Mary,United States
Summary
Dynamic and visionary healthcare executive with a deep-rooted commitment to operational excellence and patient advocacy. Possess two decades of experience overseeing strategic healthcare programs, leading cross-functional teams, and managing high-volume operations in complex environments. Skilled in cultivating trust-based relationships with clients, stakeholders, and internal teams. Proven ability to align business goals with patient-centered care is rendered.
Results-driven management professional with proven track record of leading successful programs and initiatives. Known for fostering collaboration and achieving impactful outcomes. Reliable and adaptable, skilled in strategic planning and team leadership.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Director
AssistRx
11.2025 - Current
- Directed strategic initiatives to enhance patient access and medication management processes.
- Oversaw cross-functional teams to deliver integrated healthcare solutions efficiently.
- Implemented program improvements, resulting in increased stakeholder satisfaction and engagement.
- Collaborated with external partners to develop innovative strategies for service delivery enhancement.
- Developed comprehensive training materials to support onboarding and continuous education of staff members.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
Program Manager
Assist RX
10.2023 - 11.2025
- Serve as the primary liaison between clients and internal teams, ensuring exceptional service delivery and implementation success.
- Act as a subject matter expert, capturing detailed business requirements, and translating them into actionable solutions.
- Collaborate with Product Management and Business Analysts to align product vision with client needs, ensuring quality documentation and development outcomes. Monitor project risks and changes while maintaining clear communication with all stakeholders.
- Coordinated cross-functional teams to ensure effective communication and collaboration.
Supervisor
United BioSource Corporation (UBC), Lake Mary
07.2022 - 09.2023
- Managed and developed a team of associates, promoting a culture of excellence, accountability, and continuous improvement.
- Oversaw hiring, onboarding, coaching, and performance evaluations to enhance employee engagement and productivity.
- Led team in implementing process improvements to enhance operational efficiency and reduce turnaround times.
- Supervised daily operations, ensuring adherence to quality standards and regulatory compliance.
Patient Service Center Manager
Flow Health, Kissimmee
03.2022 - 08.2022
- Recruited and managed field and onsite COVID-19 collection teams, including Shift Leads and Couriers.
- Liaised with internal departments (HR, IT) to resolve operational and employee challenges.
- Oversaw quality control protocols and performance tracking in line with clinical guidelines and regulatory standards.
- Maintained inventory, fleet vehicles, and conducted performance reviews for clinical staff.
Office Manager/RMA
Green's Family Practice, Sanford
01.2014 - 12.2020
- Managed daily office operations, ensuring efficiency and organization.
- Maintained medical records, inventory, and compliance documentation while fostering a patient-first environment.
- Supported diagnostic coding, billing, and insurance processes, ensuring operational efficiency and data integrity. Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures.
- EPIC EMR Trainer/Super User.
Program Manager
Walmart Specialty Pharmacy Lake Mary
01.2005 - 12.2013
- Support multiple small clients, or one large client.
- Led coordination of pharmacy support for multiple clients, prioritizing high-quality service, and operational effectiveness.
- Drove patient engagement strategies and program success metrics for specialty pharmaceutical services. Networking and client-interfacing skills to cultivate and manage relationships. Strong analytical skills.
- Monitored project progress, identifying risks and implementing mitigation strategies.
Education
PhD - Educational Leadership And Management
Florida Agricultural And Mechanical University
Tallahassee04.2021
MBA - Health Care Administration
Concordia University
Austin08.2007
Associates of Science - Medical Assisting
Americare School of Nursing
Fern Park06.2005
Skills
- Strategic Program Leadership
- Cross-Functional Team
- Management
- Client Engagement
- Healthcare Operations
- Optimization
- Customer Service
- Training, Team Building & Motivation
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
Accomplishments
- Collaborated with team of 70 in the development of Retail Vax Assistance Program.
- Used Microsoft Excel to develop Quality tracking and Performance spreadsheets.
Certification
- CM - Certified Manager Certification
- CPR/BLS Training - 09/2024 - 09/2026
Timeline
Program Director
AssistRx
11.2025 - Current
Program Manager
Assist RX
10.2023 - 11.2025
Supervisor
United BioSource Corporation (UBC), Lake Mary
07.2022 - 09.2023
Patient Service Center Manager
Flow Health, Kissimmee
03.2022 - 08.2022
Office Manager/RMA
Green's Family Practice, Sanford
01.2014 - 12.2020
Program Manager
Walmart Specialty Pharmacy Lake Mary
01.2005 - 12.2013
PhD - Educational Leadership And Management
Florida Agricultural And Mechanical University
MBA - Health Care Administration
Concordia University
Associates of Science - Medical Assisting
Americare School of Nursing
Links
https://www.linkedin.com/in/dr-shaunte%E2%80%99-campbell-rma-bs-mba-phd-5642a242/