Summary
Overview
Work History
Education
Skills
Timeline
Highlights
Generic

Shaunte McClenton

La Vergne,TN

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

26
26
years of professional experience

Work History

Senior Work Management Specialist

Nashville Electric Service
07.2018 - Current
  • Package estimates to create Work Orders and Projects in Ellipse.
  • Process and research incoming electrical releases.
  • Research and respond to C2M Case Inquiries.
  • Communicate regularly with Public Works, Metro Permitting and licensed electricians to resolve issues with addressing and permitting.
  • Assist internal departments with inquiries about job statuses, releases, and workflow procedures in Ellipse, C2M and Mobile.
  • Create daily excel reports to track work and maintain State and Metro release files.
  • Work out of class as Principle Work Management Specialist as needed.


Customer Service Rep.

Nashville Electric Service
12.2000 - 07.2018
  • Manage high call volume with tact and professionalism.
  • Create new customer accounts and process requests for new installation orders.
  • Research service orders in Ellipse.
  • Accurately document, research and resolve customer relations, billing and service inquiries.
  • Identify and satisfy customer needs with available NES products and services.
  • High bill analysis.

Claims Rep.

Merrimac Group/Asurion
08.2000 - 12.2000
  • Evaluated reasons for denied or unpaid claims.
  • Communicated with vendors regarding availability, future inventory and special orders.
  • Worked closely with warehouse to maintain inventory.
  • Acted as liaison between clients and venders.
  • Finalized sales.

Customer Service Rep.

Amsouth/First American Bank
12.1999 - 07.2000
  • Performed needs analysis for better client and banking relationship.
  • Increased daily withdrawal limits for debit and ATM transactions.
  • Opened new personal and commercial accounts.

Education

Bachelor of Science in Business Administration - Accounting, Finance, and Statistics

University of Phoenix
Nashville, TN
01.2013

Skills

  • Ellipse
  • C2M
  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook

Timeline

Senior Work Management Specialist

Nashville Electric Service
07.2018 - Current

Customer Service Rep.

Nashville Electric Service
12.2000 - 07.2018

Claims Rep.

Merrimac Group/Asurion
08.2000 - 12.2000

Customer Service Rep.

Amsouth/First American Bank
12.1999 - 07.2000

Bachelor of Science in Business Administration - Accounting, Finance, and Statistics

University of Phoenix

Highlights

  • Twenty-five years of service with Nashville Electric Service.
  • 7 years as a Work Management Specialist.
  • Proficient in C2M and Ellipse
  • Strong communication, problem solving and office skills.

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