Shaunt'e Nelson
Columbus,GA
Summary
Dedicated professional with a history of meeting goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the workplace.
Overview
21
21
years of professional experience
Work History
Small Business Owner
Ella B's Thrifty Things & More
02.2022 - Current
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Lead Nail Technician and Receptionist
Q Nail And Spa
04.2013 - 10.2021
- Enhanced client satisfaction by providing high-quality nail services and maintaining a clean work environment.
- Increased salon revenue by upselling additional treatments and recommending appropriate retail products.
- Mentored junior technicians, improving their technique and boosting overall team performance.
- Oversaw schedule to manage appointments of new and existing clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supported salon leadership with administrative tasks, contributing to the smooth operation of daily business activities.
Medical Assistant
Jack Hughston Memorial Hospital
02.2010 - 11.2013
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Columbus Clinic
04.2008 - 01.2010
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Completed EKGs and other tests based on patient presentation in office.
Certified Customer Service Representative
Total System Services
07.2003 - 08.2007
- Boosted first-call resolution rates through effective problem-solving and communication skills.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to achieve performance goals, resulting in improved customer service metrics.
- Utilized CRM software to manage customer contacts, enhancing responsiveness and service quality.
- Handled escalated calls from dissatisfied customers with diplomacy, successfully de-escalating tensions while working towards mutually agreeable resolutions.
Education
No Degree - Nail Technician
Rivertown School of Beauty, Barber, Skin Care, And Nails
Columbus, GA12.2009
Certificate - Medical Assisting
Step One Health Academy
Columbus, GA09.2006
High School Diploma -
Kendrick High School
Columbus, GA05.2003
Certificate - Customer Service Specialist
Columbus Technical College
Columbus, GA05.2003
Skills
- Multitasking Abilities
- Problem-Solving
- Effective Communication
- Active Listening
- Customer Relations
Timeline
Small Business Owner
Ella B's Thrifty Things & More
02.2022 - Current
Lead Nail Technician and Receptionist
Q Nail And Spa
04.2013 - 10.2021
Medical Assistant
Jack Hughston Memorial Hospital
02.2010 - 11.2013
Medical Assistant
Columbus Clinic
04.2008 - 01.2010
Certified Customer Service Representative
Total System Services
07.2003 - 08.2007
No Degree - Nail Technician
Rivertown School of Beauty, Barber, Skin Care, And Nails
Certificate - Medical Assisting
Step One Health Academy
High School Diploma -
Kendrick High School
Certificate - Customer Service Specialist
Columbus Technical College
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