Loudy Monplaisir
Vero Beach,FL
Summary
Entrepreneurial business owner with background in launching and managing small businesses. Possess strong knowledge of strategic planning, financial management, sales development, and customer service. Skills include leadership, problem-solving, and team-building. Past work showcases ability to overcome challenges, achieve business objectives, and drive growth.
Overview
18
18
years of professional experience
Work History
Small Business Owner
LM's Express Transport LLC
Vero Beach, FL
08.2016 - Current
- Negotiated contracts with vendors, suppliers and customers.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Established partnerships with other businesses in related industries for mutual benefit.
- Created budgets and monitored expenses to stay within budget limits.
- Ensured compliance with applicable laws and regulations while running the business.
- Developed business plans and strategies to grow small business.
- Resolved conflicts between staff members and customers when necessary.
- Oversaw daily operations of small business including customer service and financial management.
- Provided support services such as technical assistance or troubleshooting issues for clients.
- Managed staff recruitment, hiring, training, and development.
- Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Designed detailed business plans to outline finances, goals and operations of company.
- Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
- Established and maintained relationships with suppliers, clients, and other business partners.
- Researched similar businesses to determine competitive advantages.
- Negotiated contracts and agreements to secure advantageous terms.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Cook Shift Leader
Florida Baptist Retirement Ctr
Vero Beach, FL
12.2011 - 09.2018
- Assisted in developing new menu items based on customer feedback.
- Organized the work area for efficient functioning during shifts.
- Resolved customer complaints in a timely manner.
- Reviewed food orders to verify accuracy before they were sent out.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Trained new cooks on proper food handling techniques.
- Ensured kitchen staff followed health and safety regulations.
- Performed regular inventory checks to ensure adequate stock levels were maintained.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Followed recipes and procedures to prepare, season and cook food products.
- Led team in high-pressure environments, ensuring timely delivery of orders.
- Checked freezer and refrigerator each day to verify proper functioning.
Manager on Duty
Maryland Fried Chicken
Vero Beach, FL
09.2007 - 05.2012
- Monitored inventory levels to ensure adequate stock was available at all times.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Provided guidance and support to team members when needed.
Education
Some College (No Degree) - Automotive Engineering
Indian River State College
Ft. Pierce, FLSkills
- Customer service
- Small business operations
- Business management and development
- Entrepreneurial leadership
- Operations management
- Financial management
- New business launch
- Negotiation
- Effective communication
- Communication
- Self motivation
- Reliability
- Time management abilities
- Multitasking
- Multitasking Abilities
- Multitasking capacity
- Relationship building
- Team collaboration
Languages
Creole
Native/ Bilingual
Timeline
Small Business Owner
LM's Express Transport LLC
08.2016 - Current
Cook Shift Leader
Florida Baptist Retirement Ctr
12.2011 - 09.2018
Manager on Duty
Maryland Fried Chicken
09.2007 - 05.2012
Some College (No Degree) - Automotive Engineering
Indian River State College