Shaunte Smith
Birmingham
Summary
Dynamic Store Manager with a proven track record in customer service and problem-solving. Expertise in training teams, enhancing operational efficiency, and optimizing inventory management to drive sales growth.
Overview
5
5
years of professional experience
Work History
Store Manager
Rue21
06.2025 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised team members, fostering a collaborative work environment.
- Executed inventory management processes, maintaining optimal stock levels and product displays.
- Enhanced customer service standards, resolving issues to improve overall shopping experience.
- Monitored staff performance, providing constructive feedback to promote professional development.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
All Star Elite
07.2024 - 06.2025
- Analyzed sales trends to inform merchandising strategies and drive revenue growth.
- Implemented loss prevention techniques, minimizing shrinkage while safeguarding store assets.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Store Manager
Rue21
10.2021 - 01.2024
- Coordinated promotional events, effectively increasing foot traffic and brand visibility.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Education
Respiratory Therapy
Jefferson State Community College
Birmingham, AL06-2027
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Recruitment and hiring
- POS systems
- Goals and performance
- Employee scheduling
- Opening and closing procedures
- Strategic thinker
Timeline
Store Manager
Rue21
06.2025 - Current
Store Manager
All Star Elite
07.2024 - 06.2025
Store Manager
Rue21
10.2021 - 01.2024
Respiratory Therapy
Jefferson State Community College