SHAUNTEH BLANKS
GA
Summary
PROFILE SUMMARY: Results-driven professional with 10+ years in training, project, and product management. Expert in leveraging technology for business-aligned training solutions, specializing in software integration, digital innovation, consumer feedback analysis, patient safety, and clinical research. Proven track record in improving efficiency, ensuring compliance, and on-time project delivery. Skilled in aligning budgets and timelines with strategic objectives, fostering a culture of continuous learning. Committed to achieving measurable results.
Overview
5
5
years of professional experience
Work History
EDI Lab Project Manager
LabCorp
Burlington, NC
10.2023 - 03.2024
- Developed project plans and timelines, assigning tasks to team members and tracking progress for Labcorp.
- Organized and facilitated online workshops, and one-on-one coaching sessions.
- Conduct kick off, status and go-live calls for new interface setup.
- Provide pre and post go-live support, set up new oracle integrations for upgrades and new location accounts for Athena, eclinicals, EPIC, and Cerner.
- Train superusers and support endusers on bidirectional labs, placing orders and receive result copy for validations online
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages while using HL7 to get data across.
Sr. BI and Training PM Manager
Raintree Systems Behavioral Health
Temecula, CA
08.2022 - 10.2023
- Managed conventional-level projects from proposal drafting to project completion, reporting directly to the VP of SaaS Client Interaction and training reporting
- Evaluated feasibility of design ideas based on appearance, safety and market characteristics.
- Lead and collaborate on project training requirements, implementation timelines, and scheduling for product delivery
- Monitor and evaluate the progress of end-user training through surveys, discussions, and feedback sessions
- Provide oversight to direct reporting teams, delegating upgrades and enhancing physical therapy practices
- Constantly reviewing project, deliverables, milestones and use product roadmaps to drive revenue growth and customer satisfaction, aligning with company objectives and industry trends, resulting in a 20% increase in user adoption and a 15% boost in annual sales.
- Review and create SLAs, SOW's SOP's, ensuring accuracy and continuous improvement of business budget
- Implement cost reduction strategies throughout the product development lifecycle for maximum profitability
Sr. Cerner Pathnet Manager
Ciqima Federal Services
Columbus, GA
01.2022 - 08.2022
- Managed Department of Defense Cerner Lab overseeing interfaces and testing of lab samples
- Led direct reports through KPIs, client surveys, escalations- incident management and goal setting to ensuring team success with converting ever changing workflows or precision
- Successfully managed Cerner Pathnet, CPOE, Ambulatory, Acute, domain for multiple sites resulting in reduced turnaround and increased laboratory operations
- Led cross-functional teams of physicians, clinicians and IT professionals to design and implement customized workflows
- Provided formal and informal training, while coordinating with Cerner and vendors to insure timely delivery if system upgrades with change management support to functional lab users
- Managed backlogs and forecasting while maintaining documentation a continuous improvement validation
- Developed strategies to optimize work procedures, technical training, and standard processes while designing training materials and facilitating cross-functional training for all clients.
Athena Consultant of Implementation
TEKsystems
, MD
10.2021 - 01.2022
- Assisted with data extract planning/conversion process, ensuring a seamless transition to Athena patient portal Athena Clinicals/Athena Communicator
- Facilitate Portal payment(billing and my health), self-check-in, clinical forms, notice of privacy, patient portal health forms, register pt for portal ( computer, smart phone and via email invite.
- Review Set up secure option, schedule appt, check messages, view results, archive-compose-send messages, attach files, send a request to schedule.
- Review with staff how to view test results, medications Care summary, records, referrals, payment history, methods and closed charges.
- Built and fostered strong partnerships, establishing collaborative relationships with stakeholders and team members
- Led and directed the Development and Conversion team, driving the development of new conversion tools and processes
- Developed and maintained expertise in Management Systems functionality, setup, and reporting
- Provided in-depth expertise to help clients resolve
- Conducted audits of initial datasets and internal data processes, identifying and managing initiatives for business improvement
SaaS Sr. Project Manager
Credible Behavioral Health Inc
Rockville, MD
06.2021 - 01.2022
- Built strong community relations with subcontractors and vendors, optimizing cost savings and ensuring timely preconstruction
- Set project schedules and oversaw milestones, ensuring adherence to timelines throughout the project duration
- Developed processes for consistent on-time deliverables, meeting customer expectations outlined in contracts
- Converted business objectives into specific, measurable goals and actionable plans, driving success and achieving results
- Contributed 12% of total department revenue, demonstrating a strong impact on business growth and profitability
- Exhibited excellent problem-solving, delegation, and team-building skills, fostering a collaborative and efficient work environment
- Served as a primary liaison for clients, political stakeholders, providers, public policy associations, lobbyists, and partners
- Demonstrated end-to-end change management experience with a proven track record of successful implementation.
Jr. Clinical Product Manager
Endpoint
San Francisco, CA
04.2021 - 08.2021
- Spearheaded comprehensive training programs, ensuring staff nurses in medical office procedures adhere to high-quality standards of care
- Consistently ranked in the top 25% for medical contractor performance, delivering exceptional results
- Collaborated cross-departmentally to drive advancements/product innovations, leveraging expertise to optimize project outcomes
- Cultivated strong customer relationships, consistently exceeding their expectations and anticipating their evolving needs
- Provided valuable expertise in complex technical and infrastructure needs, ensuring seamless integration/optimal performance
- Collaborated effectively with business partners, stakeholders, and senior management, aligning strategies and objectives
- Delivered constructive feedback on call processes, driving continuous improvement and enhancing overall performance.
Pharmacy Lab Inoperability Analyst
ELLKAY
Elmwood Park, NJ
02.2021 - 04.2021
- Tested and requested changes to CareEvolve pre-release builds, incorporating input and reviewing HL7 and marketing research
- Directed troubleshooting for bugs in pre-release and final production software, ensuring smooth functionality
- Complete ad hoc request while serving as a liaison for cross-functional teams
- Developed a streamlined task system for effective workflows among peers and management, optimizing productivity
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Execute implementation projects, follow up with shareholders and internal teams for updates
- Provided technical support for existing reports, dashboards or other tools.
- Generated standard or custom reports summarizing business, financial or economic information
Athena Software Implementation Trainer
MDS Medical
Phoenix, AZ
04.2020 - 02.2021
- Implemented Epic EMR/EHR/LIS in physician groups of 1-200 physicians, ensuring successful deployment and adoption
- Assessed and troubleshoot issues during implementation and recommended installation methods and process changes
- Led post-support application assistance for trained clients and advocated for their needs when challenges arose
- Organized training and sales of durable medical equipment (DME) and supported via Salesforce cases, meeting deadlines
- Reviewed transitions from Epic EMR and oversaw phases of care - Pre-Admission Testing, Pre-op, Intra-op, PACU, and Post-op.
Sr. Athena Project Manager
Medasource
Phoenix, AZ
12.2019 - 04.2020
Epic/Cerner Ambulatory Consultant
SAAM
Vancouver, Canada
04.2019 - 12.2019
Credentialing Specialist
GHX
Atlanta, GA
10.2018 - 04.2019
Education
Bachelor of Science - Information Technology
Georgia State University
Atlanta, GA06.2012
Skills
- Project, Product, and Training Management (PMP certified)
- Consulting experience with Cerner certified, Athena certified
- Expertise in stakeholder collaboration, regulatory compliance, LMS training, and clinical workflow optimization
- EHR/EMR/LIS management
- Cross-functional team collaboration, vendor relationship leadership
- Assessments for identifying gaps in end-users and teams
- Problem-solving and product enhancement vision
- Proven success in leading large-scale projects, implementation timelines, scheduling
- Strong written and verbal communication skills
- Outstanding interpersonal skills, diversity respect, and compassionate care
- Technical proficiency in cloud-based SaaS, Workday, Salesforce, JIRA
Timeline
EDI Lab Project Manager
LabCorp
10.2023 - 03.2024
Sr. BI and Training PM Manager
Raintree Systems Behavioral Health
08.2022 - 10.2023
Sr. Cerner Pathnet Manager
Ciqima Federal Services
01.2022 - 08.2022
Athena Consultant of Implementation
TEKsystems
10.2021 - 01.2022
SaaS Sr. Project Manager
Credible Behavioral Health Inc
06.2021 - 01.2022
Jr. Clinical Product Manager
Endpoint
04.2021 - 08.2021
Pharmacy Lab Inoperability Analyst
ELLKAY
02.2021 - 04.2021
Athena Software Implementation Trainer
MDS Medical
04.2020 - 02.2021
Sr. Athena Project Manager
Medasource
12.2019 - 04.2020
Epic/Cerner Ambulatory Consultant
SAAM
04.2019 - 12.2019
Credentialing Specialist
GHX
10.2018 - 04.2019
Bachelor of Science - Information Technology
Georgia State University