Shauntelle Anderson
Montgomery,AL
Summary
Accomplished Assistant Store Manager with a proven track record at Dollar General, enhancing store operations and customer satisfaction. Expert in inventory control and team leadership, I significantly improved sales through strategic merchandise displays and efficient staff training. Skilled in problem-solving and customer service, my approach has consistently fostered a positive and productive retail environment.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Dollar General
09.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Shift Lead
Walgreens Boots Alliance
05.2021 - 09.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Assistant Manager
Jacks Family Restaurant
12.2018 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
GED - High School Diploma
Trenholm State Adult Education Program
Montgomery, AL02.2010
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Customer Service Management
- Attention to Detail
- POS Systems
- Pricing and Markdowns
- Employee Coaching
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Effective leader
Timeline
Assistant Store Manager
Dollar General
09.2023 - Current
Shift Lead
Walgreens Boots Alliance
05.2021 - 09.2023
Assistant Manager
Jacks Family Restaurant
12.2018 - 05.2021
GED - High School Diploma
Trenholm State Adult Education Program