Shaunteria Johnson

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
• Received incoming supplies and stocked in correct locations.
• Assisted pharmacy staff with preparing medications and filling orders.
• Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
• Updated computer system with current customer, payment and inventory information.
• Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
• Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
• Improved patient safety with diligent verification of prescriptions for accuracy and interactions.
• Increased customer satisfaction, providing compassionate care and detailed medication instructions.
• Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
• Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
• Ensured clean and organized work environment, complying with safety and hygiene standards.
• Completed cash register transactions by handling credit and cash payments using pharmacy register system.
• Verified patient information to correctly dispense medications.
• Greeted customers at counter and provided excellent customer service.
• Processed payments for prescriptions and accurately completed cash and credit card transactions.
• Answered questions regarding medication instructions and usage.

• Properly packaged and shipped temperature sensitive medication.

• Processed returns and exchanges in line with store policies
• Welcomed guests and offered quick assistance to handle diverse needs
• Processed customers' orders and checked buggies for additional merchandise
• Used POS system to scan customer purchases, calculate prices, and process transactions
• Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
• Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
• Provided accurate information to help customers quickly navigate store and acquire items for purchase
• Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
• Engaged customers and built connections to drive long-term sales
• Trained and disciplined members of the production team and provided constructive feedback for improvement of performance
• Supervised hourly and temporary personnel, providing work direction and reviewing work processes
• Communicated policy updates to the department, answered questions and enforced compliance
• Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
• Assisted with the processing of Western Union transactions.

• Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
• Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
• Keep areas neat while working and return items to correct locations following demonstrations
• Sell products being promoted and keep records of sales
• Suggest specific product purchases to meet customers' needs
• Identify interested and qualified customers to provide them with additional information
• Assist customers in the purchasing of products.