Shauntrice Lawrence
Columbus,GA
Summary
Experienced financial services professional with a strong focus on risk management, credit operations, and FinTech support. Skilled at efficiently identifying and resolving issues. Demonstrated success in managing process performance, data, exception processing, and policy implementation to drive operational excellence.
Overview
9
9
years of professional experience
Work History
Product Support Analyst I
InComm Payments
01.2025 - Current
- Coordinate implementing new product features and operational solutions across global POS and virtual platforms.
- Document, implement, and monitor new prepaid and reloadable card services within established procedures.
- Troubleshoot terminal connectivity and activation issues; perform routine analytics to identify trends and exceptions.
- Generate daily and ad-hoc reports to validate operational processes and highlight anomalies.
- Advise stakeholders on procedural and technical changes; collect and interpret transaction data to support exception processing.
Credit Request Representative II
InComm Payments
01.2021 - 01.2025
- Reviewed merchant credit requests in line with credit structures, documentation standards, and loan accounting principles.
- Monitored billing reports across platforms, managing exception processing to resolve discrepancies.
- Conducted risk assessments and surveillance testing on credit decisions; upheld >99% accuracy in approval workflows.
- Authored and maintained process documentation, policies, and guidelines to standardize credit operations.
- Partnered with billing, accounting, and sales teams to address data issues, refine process design, and enhance performance metrics.
Fraud Representative
InComm Payments
01.2019 - 01.2021
- Developed monitoring and surveillance strategies using Jira TMS and Splunk to detect high-risk activity.
- Performed manual reviews and exception processing of suspicious transactions, reducing fraud losses by 15%.
- Created incident reports and dashboards for senior analysts, supporting policy updates and process improvements.
- Documented procedural gaps and recommended enhancements to fraud controls in collaboration with compliance teams.
Fraud Analyst
TSYS
01.2016 - 01.2019
- Led investigations of account anomalies to resolve fraudulent transactions and exceptions.
- Consistently achieved >90% quality scores in fraud effectiveness through rigorous testing and surveillance.
- Analyzed spending trends and researched to inform process design and preventive controls.
- Authored SOPs and training materials to support new procedures; worked with chargebacks, compliance, and customer service teams to implement corrective actions.
Education
Bachelor of Science - Cybersecurity
University of Arizona
Online01.2027
Bachelor of Science - undefined
Savannah State University
Savannah, GA01.2013
High School Diploma - undefined
Northside High School
Columbus, GA01.2010
Skills
- Business Analytics & Reporting (Power BI)
- Data Management & Visualization
- Fraud Detection & Monitoring Tools (Jira TMS, Splunk)
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- CRM & Financial Systems
- Process Documentation & Exception Processing
TECHNICAL SKILLS:
PROFESSIONAL SKILLS:
- Analytical Research & Issue Resolution
- Process Performance & Exception Management
- Policy, Procedure & Guidelines Development
- Monitoring, Surveillance & Testing
- Customer & Client Focus
- Attention to Detail & Adaptability
- Cross‑Functional Collaboration
- Reporting & Data Interpretation
Timeline
Product Support Analyst I
InComm Payments
01.2025 - Current
Credit Request Representative II
InComm Payments
01.2021 - 01.2025
Fraud Representative
InComm Payments
01.2019 - 01.2021
Fraud Analyst
TSYS
01.2016 - 01.2019
Bachelor of Science - undefined
Savannah State University
High School Diploma - undefined
Northside High School
Bachelor of Science - Cybersecurity
University of Arizona
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