Shauntriss Guerrier
Fort Myers,FL
Summary
Seeking a position where I can maximize my 6+ years of administrative experience, customer service, and problem-solving experience. Familiarity with support software to monitor the severity and propagation of customer issues. Cooperate with other employees to make sure that the customer has a great experience while receiving great services.
Overview
5
5
years of professional experience
Work History
Claims Processor
UnitedHealth Group
03.2022 - 06.2023
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures
- Processed a high volume of incoming claims in accordance with established policies and procedures
- Adhered to all applicable laws, regulations, and company standards while processing claims
- Applied knowledge of coding systems such as CPT-4 and HCPCS codes for proper reimbursement.
Technical Support Representative
Apple
07.2021 - 03.2022
- Provided technical assistance to customers through phone, email and chat support
- Troubleshot customer inquiries related to software and hardware issues
- Resolved escalated customer service issues in a timely manner
- Assisted customers with installation of new hardware and software applications.
Tax Specialist
Florida Department of Revenue
01.2018 - 07.2021
- Prepared, reviewed, and filed tax returns for individual clients
- Analyzed financial documents to ensure accuracy of information reported on tax forms
- Researched and interpreted complex tax regulations in order to advise clients on the most advantageous methods of filing their taxes
- Identified potential deductions or credits that could reduce the amount of taxes owed by a client.
Education
Bachelor of Health Science -
Florida A&M University
Skills
- Transactions Reconciliation
- Claims Review
- Regulatory Compliance
- Claims
- Insurance Claims Processing
- Medical Terms and Procedure Knowledge
- Knowledgeable in ICD Codes
- Data Recovery
- Performance Testing
- Hardware Diagnostics
- Data Accuracy
- AR/AP
- Word Processing
- Document Processing
- Accident Investigations
- Compliance Management
- Settlement Determinations
- Documentation Review
- Insurance Claims
Timeline
Claims Processor
UnitedHealth Group
03.2022 - 06.2023
Technical Support Representative
Apple
07.2021 - 03.2022
Tax Specialist
Florida Department of Revenue
01.2018 - 07.2021
Bachelor of Health Science -
Florida A&M University
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