Shaureen Pope
Bay Shore,NY
Summary
Experienced professional skilled in program evaluation and effective communication within healthcare settings. Adept at mentoring staff and driving safety initiatives, ensuring high standards of patient care and satisfaction. Ready to leverage expertise for impactful program enhancements.
Overview
19
19
years of professional experience
Work History
Supervisor
Head Injury Association
Hauppauge, New York
09.2018 - Current
- Supervised daily operations and staff performance in rehabilitation programs.
- Coordinated training sessions for new employees and volunteers.
- Implemented safety protocols to ensure a secure environment for clients.
- Facilitated communication between clients, families, and healthcare providers.
- Organized community outreach events to raise awareness about head injuries.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mentored junior staff in best practices for client care and support.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Evaluated program effectiveness and provided feedback for continuous improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
CNA
Our Lady Consolation
West Islip, New York
05.2007 - 05.2018
- Provided compassionate care to residents, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of resident areas and adhered to infection control protocols.
- Trained new staff on caregiving techniques and facility procedures effectively.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
Education
High School Diploma -
Art And Design High School
New York, NY06-2003
Skills
- Team leadership
- Program evaluation
- Safety protocol implementation
- Employee training
- Client communication
- Patient care techniques
Timeline
Supervisor
Head Injury Association
09.2018 - Current
CNA
Our Lady Consolation
05.2007 - 05.2018
High School Diploma -
Art And Design High School