SHAURETTE REYNOLDS
Bruce
Summary
Business professional prepared to drive office efficiency and productivity. Extensive experience in overseeing daily operations and improving office workflows. Known for strong team collaboration and adaptability to changing needs. Proficient in managing office systems and facilitating communication.
Overview
26
26
years of professional experience
Work History
Businesss Office Manager
Meyers Electric
Rice Lake, WI
03.2025 - 04.2026
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Managed budget planning, tracking expenses to optimize financial performance.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Processed invoices accurately using accounting software, ensuring timely payments to vendors.
- Maintained vendor relationships by addressing inquiries and resolving discrepancies efficiently.
- Conducted monthly reconciliations of accounts payable transactions to ensure financial integrity and accuracy.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Human Resource Director/ Executive Administrative Assistant
St. Croix Tribal Health Clinic
Webster, WI
09.2021 - 10.2023
- HUMAN RESOURCE DIRECTOR DUTIES:
- Directly Managed 80+ Tribal Clinic Employees from an administrative level, and within an HR department of one;
- Created a more consistent hiring process
- Managed interviews, hiring paperwork, and onboarding, ensuring the successful transition of responsibilities
- Created, maintained, and updated employee job descriptions
- Updated employee handbooks and employee handbook review documents
- Helped new employees navigate the company's policies, procedures, and benefits.
- Advised managers on effective employee performance management and helped in development sessions for all employees, in which ensured Negotiated compensation increases for employees by 3% increase in average employee salary
- Maintained a comprehensive database of employee and contractor information
- Creatively and strategically increase employee morale, by hosting employee outings, morale events, and to celebrate company anniversaries, birthdays, and other milestones
- Advocate for all employees
- EXECUTIVE ADMINISTRATIVE ASSISTANT DUTIES:
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
- Maintained a track record of excellent Employee service, resolved employee issues to satisfaction, and reduced the complaint and stress rate to Director.
- Managed office space, equipment, and 80+employees, including providing for meeting space, central filing, and equipment and computer technology
- Ensured all workflow processes were automated and efficient and managed a semi-automated payroll process
- Resolved conflicts with Patients, employees, and the management team in a professional and courteous manner
- Handled all direct support issues in a timely, professional, and courteous manner
- Portrayed a clear image of the company to the public and media, ensuring the company's positive reputation
- Researched and resolved problems and Clinic issues
- Participated in meetings, gaining an inside perspective of company culture and client needs
- Performed statistical analyses for projects and reports related to potentially sensitive information loss, such as business strategies and patients
- Attended and organized weekly, Monthly, quarterly meetings with management.
- Acted as a liaison between employee and Manager, as well as management and the Director
Marketing Coordinator
St. Croix Casinos
Turtle Lake, Wisconsin
05.2012 - 05.2018
- Developed and overseen all marketing promotional effort to provide customers with a positive guest service experience in which increased revenue and return trips. Generated new business through coordinating a creative team for outside events
- While spearheading one casino location as the Marketing Manager, I oversaw a department of 6 personnel. While enhancing customer services was our main objective, employee time management and performance skill were also monitored and improved. Creativity in a team effort was highly effective.
- Advancement to Assistant Director of Marketing/Advertising Coordinator
- Assist the Director in managing a 3 Casino marketing team. Created new revenue streams through strategic planning including but not limited to using data analytic for advertising, loyalty programs, direct mail, Social Media, and promotions.
- Management of Marketing included monitoring employee time management and productivity while enhancing their skills to produce excellent team efforts. Direct
- Buying and placement of Digital and Traditional advertising content.
- Worked alongside the Director to Re-brand and open multiple new Tribal Complexes.
Teacher Aide
St. Croix Tribal Head Start
08.2000 - 07.2012
- Assisted the Teacher in providing a safe, healthy, structured environment that ensured the age appropriate curriculum was implemented.
- Advancement St. Croix Tribal Head Start Family Service Coordinator
- Adapted and annually updated the Family Service Plans in place. Human Service skill were used in fulfilling program mandated home visits with families enrolled in the
- Head Start program. Ensuring family's needs were being identified, met, and/or followed through on so they could in turn provide a healthy environment for their Head Start child.
- Advancement to St. Croix Tribal Head Start Director
- Strengthened St. Croix Tribal Enterprises by leading implementation of the Preschool program. Annual grant application for Federal, State, and Tribal funding was developed and identified by line item budgeting skills.
- Overseen, managed, mentored, and inspired a team of 12 of professionals
- Achieved the ultimate goal of the program which was to ensure an educational opportunity for children while providing family service support to families.
Education
Certification - Human Resource Components - HIRS
01-2023
Certification - Marketing Strategies
Cornell University
NY01-2012
Associates of Arts - undefined
LCO Community College
Wisconsin05-2007
High School Diploma - undefined
Siren, Wisconsin05-1999
Skills
- Budgeting
- Administrative Operations
- Advanced Office Suite knowledge
- QuickBooks
- Communication skills
- Data entry
- Accounts payable
- Vendor invoice processing
- Deadline management
- Bill payment
- Accounts payable software
- Account reconciliation
- Office administration
- Business operations management
- Expense reporting
- Financial administration
- Business recordkeeping
- Office management software
- Spreadsheet and database
- Administrative Experience
- Social Services Experience
- Human resources
Timeline
Businesss Office Manager
Meyers Electric
03.2025 - 04.2026
Human Resource Director/ Executive Administrative Assistant
St. Croix Tribal Health Clinic
09.2021 - 10.2023
Marketing Coordinator
St. Croix Casinos
05.2012 - 05.2018
Teacher Aide
St. Croix Tribal Head Start
08.2000 - 07.2012
High School Diploma - undefined
Associates of Arts - undefined
LCO Community College
Certification - Marketing Strategies
Cornell University