SHAUTCEY S. HENRY
Chillicothe ,Mo.
Summary
Reliable quality support technician with strengths in visual inspection, data entry, and documentation control. Supports cross-functional teams by tracking quality issues, reviewing supplier paperwork, and updating procedures to improve consistency, compliance, and daily production support.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Quality support Techincian
Modine Manufacturing Company
Trenton , MO
01.2019 - Current
- Evaluated and inspected machine-manufactured products for compliance to quality standards and identified non-compliances for correction.
- Monitored incoming material quality and release decisions.
- Evaluated incoming shipments for conformance.
- Tracked quality processes and updated team procedures to enhance consistency.
- Supported Modine Manufacturing production teams with technical troubleshooting and daily issue resolution.
- Assisted development with defect tracking, triage, and resolution.
- Reported testing status and defects to leadership.
- Selected samples for inspection model evaluation.
- Recognized production needs for non-conformance parts quickly and effectively.
- Managed time to ensure timely completion of tasks and adherence to deadlines.
- Reviewed supplier documentation for quality compliance and specification alignment.
- Maintained supplier quality records, logs, and inspection files.
- Provided technical support to internal and external suppliers to address quality-related issues.
- Performed visual inspections of finished products.
- Worked with cross-functional teams to meet shared goals.
- Ensured laboratory cleanliness and adherence to safety protocols.
Transportation Officer
Jackson County, Missouri Department of Corrections
Kansas City, Mo.
04.2013 - 07.2018
- Supervised inmates, conducted video court, and managed release process for eligible inmates, Conduct thorough searches of inmates and their belongings for contraband, Facilitated secure transportation of inmates to MDOC and court locations, ensuring safety and compliance. Direct supervision officer w/certificate. Documented reports to maintain accurate records and support operational integrity. First Aid/CPR certified
- Transported inmates between Jackson County detention facilities, courts, and medical appointments.
- Secured offenders using approved restraints and correctional transportation procedures.
- Inspected transport vehicles for safety, cleanliness, and equipment readiness.
Cashier
Rudy's Discount Smoke Shop
Chillicothe, MO
08.2010 - 12.2014
- Processed cash, card, and mobile payments through point-of-sale register.
- Assisted customers with tobacco, vape, and accessory selections at discount smoke shop counter.
- Verified customer identification for age-restricted cigarette and tobacco sales.
- Engaged with customers to enhance shopping experience, Organized front end stock to ensure product visibility and accessibility/Performed cleaning duties throughout store and maintained inventory for optimal presentation
Social Service Aide
Access II Geraldine Potter
Chillicothe, MO
02.2012 - 11.2012
- Facilitated independent living for disabled persons through support with cleaning, cooking, and transportation.
- Assisted clients with daily living needs at Access II Geraldine Potter.
- Supported case managers with scheduling, follow-up, and client coordination.
- Documented client services, care notes, and daily activity records.
Cashier/Asst Manager
7th Heaven Convenience Store
Chillicothe, MO
01.2011 - 12.2011
- Supervised cashier shifts and front-end operations at 7th Heaven Convenience Store.
- Trained cashiers on register procedures, refunds, and customer service standards.
- Opened and closed store registers, balancing drawers and securing cash.
- Engaged with customers to enhance shopping experience, Stocked merchandise on front end displays and maintaineded cleanliness, maintained inventory, Monitored security measures to ensure safety of store premises
Education
A.A.S. - Criminal Justice
North Central Missouri College
Trenton, MO05-2000
Skills
- Quality Control Procedures
- Quality inspection
- Inspection Techniques
- Defect tracking
- Documentation control
- Quality Documentation
- Material release
- Production support
- Multi Quality Documentation Phone line
- Data entry
- Excel
- Microsoft word
- Personal computers
- NCIC system
Certification
- Class B Certified Law Enforcement Officer
- Armed Private Investigator
- Class A CDL
Timeline
Quality support Techincian
Modine Manufacturing Company
01.2019 - Current
Transportation Officer
Jackson County, Missouri Department of Corrections
04.2013 - 07.2018
Social Service Aide
Access II Geraldine Potter
02.2012 - 11.2012
Cashier/Asst Manager
7th Heaven Convenience Store
01.2011 - 12.2011
Cashier
Rudy's Discount Smoke Shop
08.2010 - 12.2014
A.A.S. - Criminal Justice
North Central Missouri College