Shavaela Ford
St Louis,MO
Summary
Proven leader in educational settings, I enhanced student engagement and success at Future Apostle Academy by implementing differentiated instruction and classroom management strategies. Skilled in lesson planning and childcare. My approach resulted in significant academic performance improvements. Excelled in fostering collaborative environments and resolving conflicts, demonstrating exceptional communication and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Teacher
Future Apostle Academy
411 W Pearce Blvd
11.2023 - Current
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Experience educator for children 6 weeks to 6 years in age
Assistnat Director
JumpStart Learning Center
12297 A Natural Bridge Rd
05.2019 - 05.2023
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Manage payroll for a staff of 10
Customer Service Representative
American Express
Work From Home
01.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Manage high volume 30 incoming calls
- Deescalating Irate customers
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Personal Assistant
Pretty Plates LLC.
800 Olive Rd
03.2016 - 05.2019
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Manage approximately 20 emails and calls per day from customer
Education
Some College (No Degree) - Generals
Missouri Southern State University
Joplin, MOHigh School Diploma -
Parkway North High School
12860 Fee Fee Rd05.2012
Skills
- Childcare needs
- Lesson Planning
- Activity Planning
- Classroom Management
- Child Development
- Special Education
- Student Records Management
- Smart Classroom Technology
- Social Studies Instruction
- Department planning
Certification
- CPR and First Aiid Training -
Timeline
Lead Teacher
Future Apostle Academy
11.2023 - Current
Customer Service Representative
American Express
01.2020 - 05.2022
Assistnat Director
JumpStart Learning Center
05.2019 - 05.2023
Personal Assistant
Pretty Plates LLC.
03.2016 - 05.2019
Some College (No Degree) - Generals
Missouri Southern State University
High School Diploma -
Parkway North High School