Shavanna Guy

• Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
• Mentored junior team members, sharing insights on best practices in mortgage processing and underwriting processes.
• Maintained strong relationships with borrowers, fostering trust and increasing referral business.
• Collaborated with underwriters to accurately assess risk factors and ensure compliance with lending regulations.
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
• Prepared file for final clear-to-close by branch management.
• Calculated, reviewed and corrected errors on interest, principal and closing costs.
• Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
• Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
• Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
• Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
• Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
• Coordinated appraisal orders and inspections to maintain strict adherence to timeline requirements set forth by HUD guidelines.
• Reviewed and analyzed FHA case files to provide accurate feedback and recommendations for improvements on future applications.review self income and business income
• Conventional FHA VA HELOC HE

• Collaborated with team members to meet monthly targets, contributing to overall success of department.
• Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
• Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
• Handled any conditions sent from underwriting departments.
• Reviewed financial statements and contacted institutions and customers to clarify details.
• Set up and completed loan submission packages.
• Maintained accurate records of loan processing activities and documents in CRM system.
• Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
• Affirmed loan document accuracy to protect lenders from potential fraud.
• Calculated, reviewed and corrected errors on interest, principal and closing costs.
• 
  

Managed projects efficiently, ensuring timely delivery and high-quality results.

• Streamlined communication channels between departments, facilitating better collaboration on projects across organization.
• Developed and maintained strong relationships with clients, resulting in increased business opportunities.
• Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.

• Supported Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.