Shavannah McFarlane
Burlington Coat Factory Distribution Center
New York,NY
Summary
Dedicated retail and customer service professional with over 20 years of experience supporting high-volume retail, warehouse, logistics, and customer-facing operations. Proven ability to deliver exceptional customer experiences, maintain organized sales floors, process transactions accurately, manage inventory, and collaborate effectively with diverse teams. Recognized for reliability, attention to detail, and consistently exceeding performance expectations in fast-paced environments.
Work History
Senior Retail Sales Associate
- Delivered exceptional customer service while assisting hundreds of customers weekly in a fast-paced retail environment.
- Consistently exceeded store expectations for customer satisfaction and productivity.
- Operated POS systems, processed returns, exchanges, and cash transactions with a high degree of accuracy.
- Maintained visually appealing merchandise displays that aligned with company standards.
- Assisted with inventory counts, replenishment, markdowns, and seasonal floor resets.
- Trained and mentored newly hired associates on customer service standards and store procedures.
- Collaborated with management to ensure smooth daily operations and efficient workflow.
Package Handler / Warehouse Associate
- Loaded and unloaded hundreds of packages daily while maintaining speed and accuracy.
- Sorted shipments according to delivery routes to ensure timely distribution.
- Maintained compliance with workplace safety procedures and company performance standards.
- Assisted supervisors with organizing workflow during peak holiday seasons.
- Helped train new employees on warehouse procedures and equipment safety.
- Maintained organized loading areas to maximize operational efficiency.
Retail Sales Associate / Cashier
- Built strong customer relationships through outstanding service and product knowledge.
- Processed purchases, returns, exchanges, and rewards memberships efficiently.
- Assisted with merchandising, promotional displays, and seasonal floor changes.
- Maintained fitting rooms and sales floor presentation to company standards.
- Supported inventory replenishment and stockroom organization.
- Worked collaboratively with management to achieve daily sales and customer service goals.
Restaurant Staff
- Delivered outstanding customer service in one of the airport's busiest dining environments.
- Accurately processed customer orders and cash transactions while maintaining speed and professionalism.
- Prepared dining areas and maintained strict sanitation and food safety standards.
- Assisted with inventory, restocking, and opening and closing procedures.
- Worked collaboratively with kitchen and front-of-house teams to ensure efficient service during peak travel hours.
Mailroom Clerk
- Coordinated the accurate distribution of confidential internal and external correspondence.
- Processed outgoing mail, overnight shipments, and courier deliveries.
- Maintained detailed tracking logs for sensitive documents and deliveries.
- Managed office supply inventory and assisted multiple departments with administrative support.
- Prioritized high-volume workloads while meeting strict delivery deadlines.
- Demonstrated exceptional organization, confidentiality, and attention to detail.
Education
High School Diploma
Skills
Store operations
Staff training and development
Cash handling proficiency
Merchandise display
Timeline
Senior Retail Sales Associate
Burlington Coat Factory Distribution Center
2022 - 2025Read More
Package Handler / Warehouse Associate
FedEx Ground
2017 - 2022Read More
Retail Sales Associate / Cashier
Kohl's
2010 - 2017Read More
Restaurant Staff
Brooklyn Brewery
2008 - 2010Read More
Mailroom Clerk
Lehman Brothers
2002 - 2008Read More
LaGuardia Community College
High School Diploma
Read More