SHAVAUGN BAILEY
Manchester,CT
Summary
Seasoned telecommunications professional with a proven track record of leadership in sales, people management, and customer service. I excel in building and nurturing strong customer relationships, driving substantial sales growth, and expertly managing key accounts.
Overview
8
8
years of professional experience
Work History
Senior Account Manager
05.2020 - Current
- Cultivate unwavering trust with clients by deeply understanding their unique needs
- Orchestrate seamless collaboration across internal teams to craft tailored solutions for businesses
- Innovate and execute strategies that optimize account management, resulting in elevated client satisfaction
- Foster enduring relationships with existing clients, serving as their trusted advisor
- Remain on the cutting edge of Verizon's offerings, consistently delivering the most cost-effective solutions
- Employ advanced prospecting techniques, utilizing Salesforce, Artimus, LinkedIn, and other elite tools.
VERIZON WIRELESS
08.2016 - Current
Solution Manager
10.2019 - 05.2022
- Deliver exceptional customer service, forging lasting client connections grounded in trust
- Spearhead team operations with precision, ensuring a well-coordinated and highly efficient workflow
- Pioneered technological advancements in the company's POS system, successfully piloting the new 2.0 Point of Sale System alongside Business 360
- Devised and executed forward-thinking strategies to drive small business transactions
- Collaborated closely with store SMB specialists, propelling store metrics for small businesses to new heights.
Solutions Specialist
08.2016 - 10.2019
- Mentor and coach new hires, imparting advanced sales tactics to drive their rapid integration into the company
- Cultivate unshakable customer relationships, setting the gold standard for exceptional service
- Earned prestigious Winner's Circle accolades in both 2018 and 2019, showcasing my consistent high-performance levels
- Sustained an unparalleled 150% run rate to quota on a monthly basis, a testament to my expertise
- Successfully completed the rigorous LEAD specialist program
- Acknowledged as an expert in resolving customer complaints and concerns on a daily basis.
Bank Teller
TD BANK
12.2015 - 08.2016
- Championed superior customer service, consistently exceeding client expectations
- Meticulously recorded transactions, including cashier's checks, traveler's checks, and specialized services
- Distinguished as the top performer, leading the team in credit card sales for seven consecutive months
- Adroitly handled specialized requests such as currency exchange and safe-deposit box procedures
- Maintained an impeccable record of surpassing monthly sales quotas
- Proactively cross-sold a suite of bank products, effectively addressing inquiries and promoting new services.
Education
Bachelor of Business Administration -
Southern Connecticut State University
Skills
- Mastery of
- Microsoft Office Suite and Salesforce
- Expertise in Cash Management
- Exceptional Team Management Proficiency
Timeline
Senior Account Manager
05.2020 - Current
Solution Manager
10.2019 - 05.2022
VERIZON WIRELESS
08.2016 - Current
Solutions Specialist
08.2016 - 10.2019
Bank Teller
TD BANK
12.2015 - 08.2016
Bachelor of Business Administration -
Southern Connecticut State University
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