Shavez Bynum
New York,NY
Summary
Operations leader with a strong track record in managing large properties and enhancing service quality. Translates real-time demands into effective staffing plans, coordinating labor across departments to ensure seamless operations and maximize guest satisfaction.
Overview
12
12
years of professional experience
Work History
Residential Site Manager
Quality Building Services Corp.
New York, New York
05.2022 - Current
- Supported concierge and janitorial operations across three 50-story residential towers, providing direction and follow-up to maintain service and property standards.
- Created and updated standard operating procedures to define clear workflows, improve consistency, and strengthen team accountability.
- Led bi-weekly operations meetings to review performance, address issues, share priorities, and support better day-to-day operations.
- Adjusted operations based on seasonal demand, building activity, and changing property needs while preparing clear communication and staff direction.
Payroll Manager
Paramount Hotel
New York, New York
02.2017 - 04.2022
- Processed weekly payroll for multi-department staff in Paycom, reviewed timecards, resolved discrepancies, and completed accurate, compliant, on-time payroll runs.
- Checked labor hours, overtime, and pay adjustments to support payroll accuracy and follow company policy, labor regulations, weekly-to-monthly union reports, 401(k) reports, and traveler insurance records.
- Served as main contact for payroll questions from management, HR, and employees, helping resolve issues quickly and clearly.
- Kept payroll documentation, reports, and records organized while helping with labor tracking and financial reporting tasks.
- Worked with department leaders to verify staffing records and payroll data so labor planning matched payroll output.
Operations Manager
Hyatt Grand Central
New York, USA
06.2014 - 02.2017
- Led daily operations for a 1,200+ room property, serving as a primary point of contact across housekeeping, front desk, and guest services to ensure seamless execution and consistent quality.
- Translated real-time demand and service requirements into staffing plans, coordinating labor coverage across departments to align with operational and guest expectations.
- Managed workflows using OPERA PMS, tracking operational updates and service issues to maintain accountability, while overseeing weekly payroll with ADP/Kronos, reviewing timecards, resolving discrepancies, and ensuring accurate, compliant processing.
Skills
- Project management
- Process optimization
- Budget management
- Workflow coordination
- Data analysis
- Team leadership
- Customer service
Timeline
Residential Site Manager
Quality Building Services Corp.
05.2022 - Current
Payroll Manager
Paramount Hotel
02.2017 - 04.2022
Operations Manager
Hyatt Grand Central
06.2014 - 02.2017