Taraneika Craft
Thibodaux,LA
Summary
Results-driven, self-motivated, and adaptable Health Professional and Customer Service Rep with over five years of experience resolving customer complaints, managing multiple client accounts, and helping with creating company workflows. Expertise in technology, finance, and insurance industries. Possess strong interpersonal, superb communication skills, excellent problem-solving skills, and a significant ability to lead and manage a team of people.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Arise- REMOTE
10.2021 - Current
- Responsible for managing 20+ accounts in the IT industry while ensuring quality service
- Having a 93% satisfaction rating for solving all tech issues
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Software Documentation
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Technical documentation.
Patient Service Representative
Teche Action Clinic
06.2018 - 10.2021
- Developed and improved the capabilities of a health representative team over the course of two years
- Received a 97% satisfaction rating from professionals after assisting clients
- Exhibited strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
- Kept records of customer interactions and filed documents
- Collaborated with the team to quickly resolve customer complaints with the appropriate action
- Opened, sorted, and distributed incoming messages and correspondence
- Maintained office supply inventories
- Effectively managed approximately 50 incoming calls daily
- Accurate customer feedback.
Patient Care Attendant
Saint Joseph Manor
12.2017 - 05.2020
- Responsible for scheduling patient appointments and making reminder calls to patients
- They inform patients about delays or wait times to ensure they are seen on time while also updating their information at every visit
- Greeting and directing patients to examination rooms
- Scheduling patient appointments and making reminder calls
- Obtaining patients’ addresses, contact details, insurance information, and medical histories
- Updating and verifying patient information at every visit.
Education
General Studies, High School Diploma -
Thibodaux High School
Thibodaux, LASkills
- Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
- Skilled in-Patient Information Verification
- Outstanding organizational, multitasking, and problem-solving abilities
- HIPAA Compliance Interpreting Physician Orders
- Billing Inquiries
- PSE (Postal Service Employee)
Timeline
Call Center Representative
Arise- REMOTE
10.2021 - Current
Patient Service Representative
Teche Action Clinic
06.2018 - 10.2021
Patient Care Attendant
Saint Joseph Manor
12.2017 - 05.2020
General Studies, High School Diploma -
Thibodaux High School
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