Reggineka Rice
Houma,LA
Timeline
Patient Access Representative - Ochsner
01.2025 - Current
Disaster Case Manager - Louisiana Workforce Commission
08.2023 - 01.2025
Unitech Training Academy - Vocational Diploma, Medical Billing And Coding
07.2023 - 03.2024
Call Center Representative - Arise
10.2021 - 01.2025
Cake Decorator - Rouses Market
10.2021 - 08.2023
Assistant Store Manager - Bryson Discount
05.2017 - 10.2021
Cashier - Popeyes
02.2016 - 05.2017
Cashier - Walmart
07.2014 - 02.2016
Cashier - Wendys Restaurant
02.2012 - 07.2014
South Terrebonne High School - High School Diploma,
08.2009 - 05.2013
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
401k matchPaid sick leaveHealthcare benefitsWork from home optionFlexible work hoursCareer advancementWork-life balanceWork History
Patient Access Representative
Ochsner
01.2025 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Call Center Representative
Arise
10.2021 - 01.2025
- Responsible for managing 20+ accounts in the IT industry while ensuring quality
service - Having a 93% satisfaction rating for solving all tech issues
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Software Documentation
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Technical documentation
Disaster Case Manager
Louisiana Workforce Commission
08.2023 - 01.2025
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducting risk assessments
- Identifying potential problems
Cake Decorator
Rouses Market
10.2021 - 08.2023
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Precisely arranged display cases throughout workday to highlight finished products.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Managed material inventory and ordered new materials when needed.
- Designed specialty cakes for birthdays and graduations.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Trained new employees on bakery methods and procedures.
Assistant Store Manager
Bryson Discount
05.2017 - 10.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cashier
Popeyes
02.2016 - 05.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
Walmart
07.2014 - 02.2016
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
Wendys Restaurant
02.2012 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Education
High School Diploma -
08.2009 - 05.2013
Vocational Diploma - Medical Billing And Coding
07.2023 - 03.2024
Skills
- Registration management
- Patient identity verification
- Patient check-in
- Quality assurance
- Medical coding
- Pre-admission requests
- Appointment reminders
- Friendly and outgoing
- Policy understanding
- System updating
- HIPAA compliance
- Insurance billing
- Verbal and written communication
- Insurance company billing
- Strong empathy
- Payment processing
- Healthcare systems navigation
- Multitasking and organization
- Phone and email etiquette
- Data entry
- Medical terminology
- Electronic health records
- Registration and admissions
- Problem-solving
- Fee collection
- Patient education
- Customer service
- Conflict resolution
- Relationship building
- Mastery of Microsoft Office (Word,
Excel, PowerPoint) and Google Suite
(Docs, Sheets, Slides)
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.