Shavon Crockett
Teller
Albany,NY
Summary
Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback. Courteous professional with substantial experience in medical industry. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care. Communicative and responsive individual with over 4 years of experience. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
15
15
years of professional experience
Work History
PCA
Preffered Home Care
Middletown, NY
02.2019 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Scheduled and accompanied clients to medical appointments.
- Monitored and assisted residents through individual service plans.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Teller Manager
Thrifty Check Cashing
Poughkeepsie, NY
01.2016 - 07.2018
- Trained new employees in cash handling procedures, bank policies, and also how to promote compliance with established standards.
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Performed teller, personal banker and sale functions during high-volume business periods to offer expeditious service to customers.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Recruited, interviewed, hired and trained several employees and implemented mentoring program to promote positive feedback and engagement.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Resolved escalated customer issues and help boost sale of Company debit card by 80%.
Electronics Department Manager
Kmart, Sears Holding
Poughkeepsie, NY
09.2013 - 08.2015
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
Jewelry Department Manager
Kmart, Sears Holding
Poughkeepsie, NY
09.2013 - 08.2015
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Assistant Warehouse Manager
Tripifoods
Rochester, NY
01.2008 - 08.2012
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Tracked production and quality control systems to proactively identify deficiencies.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Conducted research to address shipping errors and packaging mistakes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
- Double checked records, daily reports and inventory transactions to identify and correct variances.
- Maintained top performance standards while working in hot warehouse environment.
- Operated [Type] computer system, hand-held inventory control device and calculator to perform [Action].
Education
General Equivalency Diploma -
Educational Opportunity Center
Rochester, NY05.1997
No Degree - Criminal Justice
Bryant Stratton College
Henrietta, NYPersonal Care Certification - PCA/CNA
Accent Care
Poughkeepsie, NY03.2018
Skills
- Over twenty years of experience providing the highest quality customer service
- Excel in listening to customer needs, articulating product benefits, and creating solutions
- That provide value to the customer
- Build and maintain enduring customer relationships to boost sales and generate repeat
- Electronic Manager, Customer Service Representative, Sales Associate e
- K-Mart Poughkeepsie, NY (September 2014- Present)
- Professional and pleasant interaction with customers, with satisfaction always the end goal
- Precise ability to run a cash register in an efficient manner
- Demonstrated the responsibility to open and close the store, ensuring that the store was ready for business
- Managed and compiled audit information, planograms, layaway merchandise, and backroom storage
- Location for the Electronic dept and the Jewelry dept
- Assistant - (2011-2012)
- Dollar General- Port Jervis, NY
- Greeted customers
- Watched for and recognized security risks and thefts and knew how to handle
- Answered questions regarding the store and its merchandise
- Maintained clean and orderly check-out area
- Responsible for Children’s Department, Electronics and Jewelry
- Accurately rang customer’s orders and gave change
- Household Cleaning
- First Aid Certification
- Compassionate Patient Care
- Attentive to People
- Ability to Lift Clients
- Meal Planning and Preparation
- Bed Transfers
- Daily Logs
- Medical Reminders
- Vitals Monitoring and Documentation
Timeline
PCA
Preffered Home Care
02.2019 - Current
Teller Manager
Thrifty Check Cashing
01.2016 - 07.2018
Electronics Department Manager
Kmart, Sears Holding
09.2013 - 08.2015
Jewelry Department Manager
Kmart, Sears Holding
09.2013 - 08.2015
Assistant Warehouse Manager
Tripifoods
01.2008 - 08.2012
General Equivalency Diploma -
Educational Opportunity Center
No Degree - Criminal Justice
Bryant Stratton College
Personal Care Certification - PCA/CNA
Accent Care