Professional Customer Service Representative with 3 + years of experience in providing outstanding customer service and resolving customer issues. Dedicated Customer Service Representative with 3 + years of experience in delivering exceptional customer service and problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Shavon Hall
CSR
Memphis,TN
Summary
Overview
5
years of professional experience
Work History
Florida Department Of Corrections
Correctional Officer
09.2023 - 12.2024
Job overview
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Navy Federal Credit Union
CSR
11.2022 - 03.2023
Job overview
- Evaluated customer feedback and made adjustments to improve customer service
- Resolved customer complaints in a timely and professional manner
- Assisted customers in navigating the company's website and locating desired products and services
- Assisted customers with paying their car note, credit card bill, or becoming a new member.
Duke Energy
CSR
04.2022 - 11.2022
Job overview
- Collaborated with other departments to resolve customer issues
- Resolved customer complaints in a timely and efficient manner
- Responded to customer inquiries via telephone, email, and live chat
- Helped customers with their power bill, explaining the usage and the dates the bill ranged from
- Assisted customers with paying their bill, also setting any arrangements or extensions.
EVERISE
CSR
03.2020 - 03.2021
Job overview
- Researched and resolved customer service issues in an efficient and timely manner
- Responded to customer inquiries via telephone, email, and live chat
- Developed and implemented customer service policies and procedures
- Helped customers with their tax return, providing information such as processed or in progress, estimated refund date
- Helped customers with setting appointments and finding nearest locations.
SAGILITY
Sales Representative
11.2024 - 03.2025
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Amazon
packer
07.2020 - 02.2021
Job overview
- Utilized automated packing equipment to maximize efficiency
- Inspected and counted items to ensure accuracy of shipping orders
- Ensured that goods were packed securely and safely
- Worked with a sense of urgency to meet tight deadlines.
Alorica
Customer service Representative
06.2020 - 07.2020
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Milton High School
High School Diploma
05.2018
University Overview
Skills
- Assembly Line
- Microsoft
- Teamwork
- Customer Service
- Microsoft Office
- Microsoft Outlook
- Active Listening
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- CSP - Certified Sales Professional
Timeline
Sales Representative
SAGILITY
11.2024 - 03.2025
Correctional Officer
Florida Department Of Corrections
09.2023 - 12.2024
CSR
Navy Federal Credit Union
11.2022 - 03.2023
CSR
Duke Energy
04.2022 - 11.2022
packer
Amazon
07.2020 - 02.2021
Customer service Representative
Alorica
06.2020 - 07.2020
CSR
EVERISE
03.2020 - 03.2021
Milton High School
High School Diploma
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