Hi, I’m
Shavon Johnson
Sparks
Summary
Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Overview
12
years of professional experience
Work History
Super 8 By WyndhamAdel
Executive Housekeeping Manager
03.2020 - Current
Job overview
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
WalgreensOrlando
Pharmacy Technician
01.2019 - 02.2021
Job overview
- Performed regular medication audits to ensure compliance with regulatory standards.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Answered telephones to respond to questions or requests.
United HealthcareOrlando
Advocate Member Service Representative
02.2016 - 12.2018
Job overview
- Strengthened customer retention by offering discount options.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Excelled in exceeding daily credit card application goals.
WalmartOcoee
Cashier
04.2013 - 02.2016
Job overview
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Cornerstone Christian Correspondence School Townsend, GA
High School Diploma
06-2006
Skills
- Room inspection
- Quality control
- Conflict resolution
- Staff training
- Customer service
Timeline
Executive Housekeeping Manager
Super 8 By Wyndham
03.2020 - Current
Pharmacy Technician
Walgreens
01.2019 - 02.2021
Advocate Member Service Representative
United Healthcare
02.2016 - 12.2018
Cashier
Walmart
04.2013 - 02.2016
Cornerstone Christian Correspondence School
High School Diploma
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