Matoya Allen
Monroe,NC
Summary
Results-oriented worker engages with customers to help establish rapport and long term relationships. Proven track record of building customer relationships and successfully closing sales. Committed to exceptional customer experiences and delivering whiteglove service for any industry that I'm apart of.
Overview
17
17
years of professional experience
Work History
Senior Sales Agent
Avidxchange Inc.
08.2016 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Exceeding monthly sales quotas, KPIs, and achieving record breaking revenue numbers.
- Deliver white glove service to provide exceptional experiences and repeat customers.
- Answered customer questions about products and services, pivoted to closing the sale.
- Greeted customers and provided product advice to increase sales for my company while also benefiting the customer.
- Adding to team synergy to help create the best environment for myself and colleagues.
Lead Server
Village Tavern
09.2006 - 01.2015
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Education
No Degree - Business Management Hospitality
Winston Salem State University
Winston-Salem, NCSkills
- Increasing Revenue
- Product Knowledge
- Relationship Building
- POS System Operation
- Customer Service
- Cultivating Team Synergy
- Escalations
- Leading but also being an exceptional wing man for management
Accomplishments
- Achieved 50% sales growth in 6 months for my team by creatively developing different scripts and sales pitches for software sales.
- Currently hold the top monthly, annual, and weekly sales record within supplier customer sales for Avidxchange Inc.
- Generated over 18 million in closed leads as a sales agent during the height of the pandemic 2020 - 2022.
- Avidxchange Excellence top 5% of the company 2018 - 2023
Timeline
Senior Sales Agent
Avidxchange Inc.
08.2016 - Current
Lead Server
Village Tavern
09.2006 - 01.2015
No Degree - Business Management Hospitality
Winston Salem State University
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