Shavon Wilks
Middletown,DE
Summary
Adept Senior Credit Specialist with a proven track record at Exelon Corporation, enhancing team efficiency and accuracy in transaction processing and payment verification. Excelled in problem-solving and effective communication, leading to significant improvements in project outcomes. Demonstrates mastery in banking regulations and organizational skills, ensuring optimal performance and compliance.
Overview
11
11
years of professional experience
Work History
Acting Senior Credit Specialist
Exelon Corporation
Carneys Point, NJ
05.2024 - Current
- Monitors assignments to team members, as well as checking for the completion and accuracy of work.
- Daily batching transmissions, inputting all deposits, and returning payments through all vendors.
- Assists team members with their work to ensure that all corrective actions have been completed.
- Perform analysis, work on special projects, develop and conduct training when requested.
- Researches and finds resolutions for escalated cases with misapplied payments.
- Researched unaccounted payments and returns from clarification lists, and posted them to the corresponding accounts.
Credit Specialist
Exelon Corporation
Carneys Point, NJ
03.2023 - 04.2023
- Provided support to other departments as needed for various projects related to remittances processing.
- Advised customers of necessary actions and strategies for debt repayment.
- Provided customer service with refunds, collection issues, processed, and reviewed account adjustments.
- Reviewed field orders with medical life-support certificates.
- Waived deposits associated with residential credit reference letters
Credit and Collections Associate
Pepco Holdings
Carneys Pointe, NJ
05.2014 - 03.2023
- Ensured proper documentation was obtained from customers prior to initiating any type of collection action.
- Recorded and updated customer personal accounts with accurate contact information.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Negotiated repayment arrangements with customers who were unable to pay the full amount due at one time.
- Reviewed accounts to determine payment plan compliance.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Education
High School Diploma -
Howard High School
Wilmington, DE06-1991
Skills
- Effective communication
- Best practices
- Banking regulations
- Operating procedures
- Transaction processing
- Check scanning
- Payment verification
- Organizational skills
- Team collaboration
- Problem-solving abilities
- Task prioritization
References
References available upon request.
Timeline
Acting Senior Credit Specialist
Exelon Corporation
05.2024 - Current
Credit Specialist
Exelon Corporation
03.2023 - 04.2023
Credit and Collections Associate
Pepco Holdings
05.2014 - 03.2023
High School Diploma -
Howard High School
Similar Profiles
Rahul AkulaRahul Akula
Business System Analyst III at Exelon CorporationBusiness System Analyst III at Exelon Corporation
Rushali NaikotiRushali Naikoti
Data Analyst at Exelon CorporationData Analyst at Exelon Corporation
Angela MoralesAngela Morales
Senior Business Analyst at Exelon CorporationSenior Business Analyst at Exelon Corporation