Shavonda Gamble
Phoenix,AZ
Summary
Results-driven customer service professional, focused on delivering exceptional support & capable of diverse needs. I am eager to fulfill a role within a dynamic team driven by quality and integrity to achieve company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Material Handler
Gap Inc.
08.2023 - Current
- Prepare & move merchandise according to established safety, production, & accuracy standards & employment guidelines
- Perform picking, packing
- Ensure consistency in the quality of your work while meeting performance metrics in assigned work areas.
Housekeeper
Children's Healthcare of Atlanta
05.2021 - 03.2023
- Performs multiple step cleaning procedure, daily cleaning, discharge cleaning (bed making, mopping, trash), cleaning of common areas
- Responds to stat orders such as discharges, spills & all hospital-wide emergency drills.
Delivery Driver
Amazon Flex
10.2019 - 05.2021
- Load & unload customer packages, scan & verify customer information, Scheduled routes delivering 100+ packages
- Follow all safety rules and regulations.
Client Services Representative
Ciox Health
01.2018 - 12.2019
- Outbound/Inbound call center placing calls on behalf of attorneys, insurance agencies & private clients requesting, tracking, and retrieving medical records
- Documentation
- Assisting in mailroom, scanning and organizing records.
Room Attendant
Comfort Suites
11.2014 - 08.2017
- Provided excellent customer service to hotel guests
- Fulfilled responsibilities, such as changing towels, making beds and cleaning bathrooms etc
- Organize & up keeping of stockroom & supplies.
Respite Care Provider
A Place to Call Home
04.2008 - 09.2014
- Provide primary caregivers of disabled or ill clients temporary respite from their duties
- Duties included, supervising activities, assisting with personal hygiene, accompanying clients on outings and following individual service plans.
Direct Support Professional
VALLEYLIFE
09.2011 - 03.2013
- Direct support to individuals with various daily living needs, (grooming/hygiene, eating, administering medications, activities, appointments etc.) Encouraging positive behavior & assist with gaining life skills and independence.
Education
General Education-Diploma -
College America
Phoenix, AZ03.2016
M.A Certification -
Pima medical institute
Mesa, AZ04.2011
Skills
- Organizational skills
- Problem solving
- Patient & Empathic
- Computer literacy
- Communication skills
- Time management
- Analysis skills
- Hospital EVS experience
- Direct support
- Customer support/service
- Delivery driver experience
- Manufacturing & Distribution
- Custodial experience
Certification
- Driver's License
- CPR Certification
- Level I Fingerprint Clearance
Assessments
Work style: Reliability, Proficient, Tendency to be reliable, dependable, and act with integrity at work
Certification Dates
06/2020 to 06/2026
Personal Information
Relocation: Anywhere
Timeline
Material Handler
Gap Inc.
08.2023 - Current
Housekeeper
Children's Healthcare of Atlanta
05.2021 - 03.2023
Delivery Driver
Amazon Flex
10.2019 - 05.2021
Client Services Representative
Ciox Health
01.2018 - 12.2019
Room Attendant
Comfort Suites
11.2014 - 08.2017
Direct Support Professional
VALLEYLIFE
09.2011 - 03.2013
Respite Care Provider
A Place to Call Home
04.2008 - 09.2014
General Education-Diploma -
College America
M.A Certification -
Pima medical institute