Shavonda Hill
McDonough,GA
Summary
Enthusiastic and driven individual dedicated to contributing to team success through a strong work ethic, meticulous attention to detail, and exceptional organizational abilities. Highly motivated to continuously learn, develop, and thrive in a dynamic and innovative work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Veteran Service Representative
Veteran Benefits Administration
Decatur,GA
10.2023 - Current
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Promoted positive relationships among coworkers fostering a supportive work environment where team members could collaboratively address challenges faced daily.
Human Resource Specialist
US Army
Athens, GA
05.2015 - Current
- Deployment •09/2020 - 07/2021
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed disaster and recovery strategy for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Developed captivating curriculum to train new employees on best practices and company protocol.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Handled administrative requirements smoothly and efficently, including maintaining records and submitting various reports.
- Oversee teams planning, implementing and realigning field and base
Service Consultant 1
Georgia Power
McDonough, GA
03.2022 - 09.2023
- Assist customers with setting up payment arrangements through our self-serve channels.
- Discuss rate options and educate customers about their energy usage.
- Initiate transfers, connection and disconnections of electric service while offering products and services that meet our customers' needs.
- Diagnose trouble with electric service and report dangerous or hazardous situations.
- Explain billing issues and help customers in understanding common causes of high bills.
- Assist over 1,100 customers monthly.
Assistant Manager
Factory Connection
Milledgeville, GA
07.2016 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor Of Science - Health Science
Clayton State University
Morrow, GA12.2021
Associate Of Arts And Sciences - General Studies
Florida Agricultural And Mechanical University
Tallahassee, FL05.2015
Skills
- Human Resources Management Systems
- Benefits Administration
- HR Support
- Reporting Strengths
- Resource Allocation
Certification
Human Resource Management
Timeline
Veteran Service Representative
Veteran Benefits Administration
10.2023 - Current
Service Consultant 1
Georgia Power
03.2022 - 09.2023
Assistant Manager
Factory Connection
07.2016 - 07.2017
Human Resource Specialist
US Army
05.2015 - Current
Bachelor Of Science - Health Science
Clayton State University
Associate Of Arts And Sciences - General Studies
Florida Agricultural And Mechanical University