Kinesha Johnson
The Check Cashing Store
Fort Lauderdale,FL
13
years of professional experience
Financial services professional prepared for this role with focus on providing excellent customer support and resolving complex issues. Valued for collaboration and achieving results, adapting to changing needs seamlessly. Known for proficiency in financial software and strong interpersonal skills.
Work History
Financial Customer Service Representative
4 Years 11 Months- Trained new employees on company policies and customer service best practices, fostering a knowledgeable workforce.
- Provide a quality customer sales experience through efficient execution of all customer transactions
- Determine customers' needs and provide them with solutions that satisfy those needs
- Handle cash and accurately enter transactions into the system
- Contact customers over the phone with past due balances and negotiate payment terms and schedules
- Complete all documentation accurately
Payroll Specialist
3 Years- Onboarded new employees in time reporting and payroll systems.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Managed payroll and time and attendance systems.
- Processed and issued paychecks and earnings statements.
- Tracked employee vacation, personal and sick leave earnings and use.
- Distributed and collected timecards each pay period.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
Customer Service Specialist
4 Years- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma
Skills
Human Resources Management Systems
New Hire Onboarding
Termination Documentation
Report Preparation
Recruitment Management
Employee Relations
Policy and Procedure Writing
Education and Training
other
Timeline
Financial Customer Service Representative
The Check Cashing Store
01.2020 - 12.2024Read More
Payroll Specialist
Remedy Staffing
01.2016 - 01.2019Read More
Customer Service Specialist
Apple
01.2012 - 01.2016Read More
Dillard High School
High School Diploma
Read More