Shanelle Griffin

• Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
• Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
• Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
• Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.

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• Contributed to successful audits by maintaining thorough documentation of all loss mitigation activities and decisions made throughout the process.
• Proactively identified potential fraud risks within the loss mitigation process, taking steps to mitigate the impact on company resources.
• Supported the development of training materials for new hires, improving overall team performance and understanding of job responsibilities.