Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shavondia Jones

Kannapolis,NC

Summary

Detailed-oriented pharmacy technician with 5+ years of providing exceptional customer service within retail pharmacy setting. Highly proficient at accurately filling and labeling prescriptions, updating pharmacy records and maintaining drug inventory.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Experience Professional

Lowe’s
Mooresville, NC
01.2023 - 02.2024
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Assisted in the development of internal policies, guidelines, and procedures that directly impacted the quality of service provided to customers.
  • Conducted regular follow-ups with customers to confirm satisfaction with resolution outcomes and address any remaining concerns.

Certified Pharmacy Technician

Walmart
Gastonia, NC
07.2017 - 10.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.

Customer Service Representative

Walgreens
Miami, FL
01.2016 - 11.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Technical Diploma - Pharmacy

New Profession Technical Institute
Miami, FL
2017

High School Diploma -

Miami Southridge Senior High
Miami, FL
2011

Skills

  • Call center experience
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Data Entry

Certification

Pharmacy Technician

Timeline

Customer Experience Professional

Lowe’s
01.2023 - 02.2024

Certified Pharmacy Technician

Walmart
07.2017 - 10.2022

Customer Service Representative

Walgreens
01.2016 - 11.2016

Technical Diploma - Pharmacy

New Profession Technical Institute

High School Diploma -

Miami Southridge Senior High
Shavondia Jones