Windows, applications, system programming
ShaVone Walton
Albany,NY
Summary
Proven expertise in patient scheduling and maintaining confidentiality, honed at Albany Medical Center Hospital. Excelled in streamlining operations and enhancing patient relations, achieving a significant improvement in appointment coordination efficiency. Demonstrates strong organization and data entry proficiency, ensuring optimal service delivery and patient satisfaction. Resourceful [Job Title] with proven track record of success in client-focused services. Empathetic and committed to managing flow of patient care by taking medical histories and answering calls. High-performing with sharp eye for reliable schedules, documentation and communication.
Overview
19
19
years of professional experience
Work History
Medical Scheduler
Albany Medical Center Hospital
2020.06 - Current
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Office Medical Biller
American Best Eye Glass
2019.06 - 2020.06
- Adhered to established standards to safeguard patients' health information.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Filed and updated patient information and medical records.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Verified insurance of patients to determine eligibility.
Operations Customer Service Manager
Uhaul Moving And Storage
2011.03 - 2019.06
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Manager
Wal-Mart Supercenter
2006.03 - 2011.03
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Arts - Liberal Arts And General Studies
Bryant And Stratton College - Newport News
Newport News, VA05.2001
High School Diploma -
Harriett Gibson High School
Albany, NY06.1997
Skills
- Database Maintenance
- Patient confidentiality
- Patient Scheduling
- Patient Relations
- Strong Organization
- Schedule Management
- Data entry proficiency
- Appointment Coordination
- File preparation
Software
Timeline
Medical Scheduler
Albany Medical Center Hospital
2020.06 - Current
Office Medical Biller
American Best Eye Glass
2019.06 - 2020.06
Operations Customer Service Manager
Uhaul Moving And Storage
2011.03 - 2019.06
Assistant Manager
Wal-Mart Supercenter
2006.03 - 2011.03
Associate of Arts - Liberal Arts And General Studies
Bryant And Stratton College - Newport News
High School Diploma -
Harriett Gibson High School
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