ShaVonna Marbury
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Respite Care Provider
Maxim Healthcare
07.2024 - Current
- Provided safe environments for patients, addressing potential hazards and maintaining cleanliness in living spaces.
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
- Communicated proactively with primary caregivers regarding any changes in patient status or condition during respite stays.
- Collaborated with families and healthcare teams to address patient needs effectively.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
Head Cashier/Loss Prevention
Kings World
04.2021 - Current
- Supervised the activity of cashiers, recruit and train future cashiers
- Reconciled cash drawers at start and end of shift, accounting for errors and resolving discrepancies
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Loss prevention, delivered attentive customer service while providing a safe environment for customers to shop
- Developed and enforced safety policies, procedures, and standards to ensure the safety of the customers and the employees as well as the companies assets
- Utilized surveillance equipment and techniques to identify shoplifters and trespassers
In home supportive provider
IHSS - In Home Supportive Services
11.2017 - 02.2021
- Performed light housekeeping, including cleaning, laundry, and prepared meals
- Managed intake of clients medication and supplements as per doctor prescribed
- Delivered friendly and professional companionship, including social activities inside and outside of the home
- Drove client to and from doctor's appointments
- Assisted client in bathing, dressing and grooming
- Recorded clients information by making entries in the clients journal and notifying the family and the nursing staff of any changes
Operations Manager
Sports Authority
08.2001 - 11.2015
- Developed and implemented policies and procedures to ensure compliance of the companies standards, that continued to stay at a100% compliance rate during every corporate audit
- Managed payroll and audited employees schedules according to weekly sales resulting in staying under the company's planned budget for store hours
- Monitored and evaluated frontend cashiers and cashleads performance and provided valuable feedback and coaching, resulting in being number one in the district with a25% increase in employee satisfaction rate and15% decrease in turnover rate
- Analyzed customer feedback and developed strategies to improve customer service
- Opening and closing of establishment, promotional planning and execution
Education
Phlebotomy License - Phlebotomy
Charles R. Drew University of Medicine And Science
Los Angeles, CAMedical Assistant Certificate - Medical Assistant
American Career College
CAHigh School Diploma - General
Jordan-Locke Community Adult School
Los Angeles, CASkills
- Retail management
- Cash handling
- Customer service
- Leadership
- Problem Solving
- Inventory control
- Merchandising
- Continuing education
- Teamwork and cooperation
- Fast learner
- Ability to lift
- Certified in CPR/AED
Certification
Unarmed Security Guard Card. December2023 to December2025 I am certified to work in the security industry.
Timeline
Respite Care Provider
Maxim Healthcare
07.2024 - Current
Head Cashier/Loss Prevention
Kings World
04.2021 - Current
In home supportive provider
IHSS - In Home Supportive Services
11.2017 - 02.2021
Operations Manager
Sports Authority
08.2001 - 11.2015
Phlebotomy License - Phlebotomy
Charles R. Drew University of Medicine And Science
Medical Assistant Certificate - Medical Assistant
American Career College
High School Diploma - General
Jordan-Locke Community Adult School
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