Shavonne Farmer
Charlotte,NC
Summary
Highly driven and passionate Housekeeping manager with 16 years of experience searching for a challenging position in your facility to utilize my strong background in luxury hospitality. Outgoing with great communication and leadership skills. I enjoy working with a team and executing the delivered goals. I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth.
Overview
13
13
years of professional experience
Work History
Housekeeping Room Attendant
The Westin Charlotte
03.2023 - Current
- Coordinate all housekeeping activities and staff.
- Enforce housekeeping policies and procedures.
- Recruit, hire, and train housekeeping staff.
- Monitor and evaluate staff performance.
- Monitor and respond to customer complaints.
Housekeeping Manager
Hyatt Place Charlotte/Arrowood
03.2018 - 08.2022
- Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily.
- Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office.
- Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
Housekeeping Room Attendant
Sonesta Select Charlotte University Research Park
06.2013 - 02.2018
- Maintained cleanliness and organization in guest rooms and public areas.
- Inspected laundry for quality assurance, ensuring standards met before distribution.
- Enhanced guest satisfaction through attention to detail in cleaning services provided.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
West Charlotte
Charlotte, NCSkills
- Forbes trained
- Great Leadership
- Detail oriented
- Great telephone etiquette
- Excellent customer service skills
- Knowledgeable in time management
- Strong and effective communication skills
- Work great under pressure
- Familiar with Microsoft, Excel, etc
- Customer service
- Cleaning bathrooms
- Vacuuming and sweeping
- Customer service-focused
Timeline
Housekeeping Room Attendant
The Westin Charlotte
03.2023 - Current
Housekeeping Manager
Hyatt Place Charlotte/Arrowood
03.2018 - 08.2022
Housekeeping Room Attendant
Sonesta Select Charlotte University Research Park
06.2013 - 02.2018
High School Diploma -
Central Piedmont Community College
High School Diploma -
West Charlotte