Shavonne McConaughey
KATY,United States
Summary
Experienced Customer Service Representative with over 10 years of experience. Strong attention to detail and excellent communication skills. Self-motivated and able to work independently. A previous small business owner where I demonstrating entrepreneurial strengths and the ability to adapt to changing circumstances.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
WellCare
, FL
06.2023 - Current
- Interviewed prospective clients to obtain data about financial resources and needs.
- Resolved customer inquiries related to medical insurance plans, including eligibility, billing, and claims processing.
- Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
- Served as a liaison between customers, insurers, healthcare providers, and other stakeholders regarding matters pertaining to medical insurance policies.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Collaborated with other team members in order to provide exceptional customer service throughout the entire lifecycle of a policyholder's experience.
- Advised customers on how best to use their available benefits under their respective plans.
Owner
2Lavish Hair LLC
Dallas, Texas
02.2017 - 08.2023
- Worked closely with vendors overseas via online
- Product sales and pricing
- Managing all customer transactions and orders
- Sole owner
- Website designer
- Advertising and sales
Education
Associates of Applied Science -
Tarrant County College
B.A Occupational Science -
The University of Texas Health Science Center
Skills
- Adaptability (Experienced)
- Problem-solving (Experienced)
- Time management (Experienced)
- Communication (Experienced)
- Entrepreneurship (Experienced)
- Website designing (Experienced)
- Attention to detail (Experienced)
- Customer service (Experienced)
- Multitasking (Experienced)
Job Title
Customer Service Representative
Timeline
Customer Care Representative
WellCare
06.2023 - Current
Owner
2Lavish Hair LLC
02.2017 - 08.2023
Associates of Applied Science -
Tarrant County College
B.A Occupational Science -
The University of Texas Health Science Center
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