Arij Chetoui
Green Bay
Summary
A dedicated and multilingual professional with experience in leadership. Recognized for fostering a positive work environment and possessing a highly enthusiastic and energetic personality. I take pride in delivering high-quality work and continuously seeking ways to improve. Known for punctuality and a strong team-oriented mindset. I am organized, goal-driven, and adept at managing multiple tasks under pressure.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Associated Bank
06.2025 - 12.2025
- Assisted clients by resolving inquiries and account issues with professionalism and empathy.
- Consistently met performance goals in call resolution, quality, and customer satisfaction.
- Collaborated with colleagues to improve processes and enhance customer experiences.
Senior Customer Service Representative
Schneider National
07.2024 - 12.2024
- Monitored freight and recommended adjustments based on volume fluctuations.
- Negotiated market rates and managed freight solicitation to optimize cost and improve service.
- Leveraged technology to analyze trends and implement effective solutions and safeguards.
- Processed customer orders with precision and efficiency to ensure timely delivery.
- Collaborated with my team in high demand season to maintain seamless workflows and high customer satisfaction.
- Identified process improvement opportunities that boosted team performance.
Shift Supervisor
CVS Pharmacy
Antioch, IL
03.2023 - 12.2024
- Oversaw opening and closing procedures to ensure smooth daily operations.
- Supervised staff to maintain productivity, service quality, and task completion.
- Resolved customer complaints and escalated issues as needed.
- Fostered a culture of teamwork by recognizing achievements and encouraging collaboration within my team.
- Performed equipment maintenance to support operational efficiency.
- Enforced security protocols and loss prevention strategies during shifts.
- Reconciled cash drawers and prepared bank deposits at shift change.
Resident Assistant
University of Wisconsin-Green Bay Dean of Students
Green Bay, WI
01.2020 - 12.2021
- Served as a positive role model and supported a diverse community through inclusivity and mentorship.
- Provided personal, academic, and professional support to peers; and was looked up to by peers for guidance and advice.
- Collaborated with teams to assess resident needs, advocate for solutions, and improve overall satisfaction.
- Contributed to recruitment efforts by recommending and evaluating potential candidates for open roles.
- Participated in leadership development and team-building trainings to enhance group dynamics and personal growth.
- Mediated student conflicts, responded to emergencies, and ensured compliance with campus safety policies.
- Managed administrative tasks including maintenance requests, room changes, incident reports, and crisis response coordination.
Education
Bachelor of Business Administration - International Marketing
University of Wisconsin-Green Bay
Green Bay, WI12-2021
Skills
- Familiar with Tableau, Flourish, Big Query and power BI
- Experienced in crisis management
- Entrepreneurial personality: focused on initiative, accountability and continuous improvement
- Adaptability: Able to work independently and in a team setting across fast paced environments
Accomplishments
- Awarded the Thomas Jefferson Scholarship, a prestigious program sponsored by the U.S. Department of State, focused on leadership, critical thinking, and professional development. – October 2017
- Selected as a Global Journey Scholarship recipient, established by Kaye-Lani Laughna in recognition of international students'ambition, inspiration, and a commitment to personal growth and global engagement. – October 2021
LANGUAGES
Fluent reading and writing in English, French, Arabic
Fluent Conversational skills in Korean, Urdu, Hindi
Employment Gap
December 2025 – Present: Took a planned leave from employment due to a family emergency requiring international travel. Now fully available and ready to return to work.
Timeline
Customer Care Representative
Associated Bank
06.2025 - 12.2025
Senior Customer Service Representative
Schneider National
07.2024 - 12.2024
Shift Supervisor
CVS Pharmacy
03.2023 - 12.2024
Resident Assistant
University of Wisconsin-Green Bay Dean of Students
01.2020 - 12.2021
Bachelor of Business Administration - International Marketing
University of Wisconsin-Green Bay