Shavonne Wade
Hattiesburg,MS
Summary
Compassionate Certified Nursing Assistant with CPR certification seeking Pediatric Home Care position. Delivers dependable support to children and families through effective communication and attentive care. Prepared to implement CNA training and collaborate with nursing staff to ensure safe and nurturing home environments.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Customer service associate
Kohls
Hattiesburg, Mississippi
10.2009 - Current
- Processed returns and exchanges through point-of-sale systems, ensuring customer satisfaction.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Resolved customer inquiries in a timely manner.
- Greeted customers promptly to create a friendly shopping atmosphere. and identified needs quickly.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Supported Kohl's loyalty and credit application conversations during checkout, enhancing customer engagement.
- Worked with associates to locate inventory and finish order pickups.
- Handled cash register efficiently, managing customer payments and receipts. operations accurately during peak times.
Customer Service Associate
Walmart
Hattiesburg , MS
02.2005 - 2008
- Resolved customer inquiries in a timely manner.
- Resolved customer concerns calmly, ensuring adherence to Walmart policies and service procedures.
- Assisted customers with returns, exchanges, refunds, and other transactions.
- Promoted Walmart rewards, coupons, and store services, enhancing customer engagement during interactions.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Responded to customer inquiries over the phone, effectively directing them to appropriate departments for resolution.
- Kept work area neat, clean, and well-stocked at all times.
- Handled large amounts of cash and balanced the cash drawer daily within prescribed balancing guidelines.
Environmental Service Technician
Forrest General Hospital
Hattiesburg, Mississippi
03.2000 - 2005
- Disinfected high-touch surfaces using hospital cleaning products and infection control procedures.
- Cleaned patient rooms, restrooms, and common areas at Forrest General Hospital.
- Followed infection control guidelines while performing duties throughout the facility.
- Prepared discharge rooms for new patient use after housekeeping procedures.
- Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs.
- Restocked supplies in nursing units and Environmental Services storage rooms.
- Followed PPE requirements and safety rules during daily cleaning tasks.
- Reported maintenance issues and unsafe conditions to hospital supervisors.
Education
Certificate - Office Administration
USA Training Academy
Birmingham,ALSkills
- Customer support
- Customer engagement
- Transaction processing
- Customer feedback
- Conflict resolution
- Quality assurance
- Inventory management
- Store organization
- Data entry
- Hand hygiene practices
- Customer confidentiality
- Dependability and time management
- Adaptability
- Adaptability
Certification
- Certified Nursing assistant
- BLS, American Heart Association
Timeline
Customer service associate
Kohls
10.2009 - Current
Customer Service Associate
Walmart
02.2005 - 2008
Environmental Service Technician
Forrest General Hospital
03.2000 - 2005
Certificate - Office Administration
USA Training Academy