Shavonni Hemenez
Orlando
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Olive Garden Restaurant. Excelled in enhancing customer satisfaction and loyalty through exceptional service and engagement. Skilled in cash handling and data entry, demonstrating a strong work ethic and team collaboration. Proven track record of meeting performance goals and increasing sales.
Professional with strong background in administrative support and office management. Demonstrates expertise in data entry, document organization, and schedule coordination. Known for fostering team collaboration and consistently delivering results in dynamic environments. Adaptable and reliable with excellent communication and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server
Olive Garden Restaurant
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
IHOP
12.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Clerical Assistant
Sahping Success for Women
06.2003 - 12.2023
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Contributed to a positive work environment by promoting effective communication among team members.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
Sales Associate
Forever 21
01.2010 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Server
Miller's Ale House
01.2008 - 12.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05-2005
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Team collaboration
- Sales expertise
- File organization
- Data entry
- Scheduling and calendar management
- Scanning documents
- Office supply management
- Document control
- Scheduling appointments
Certification
- Cosmetology License - [State] Board of Cosmetology.
Timeline
Server
Olive Garden Restaurant
12.2023 - Current
Server
IHOP
12.2023 - 11.2024
Sales Associate
Forever 21
01.2010 - 05.2013
Server
Miller's Ale House
01.2008 - 12.2010
Clerical Assistant
Sahping Success for Women
06.2003 - 12.2023
- Cosmetology License - [State] Board of Cosmetology.
High School Diploma -
Maynard Evans High School
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