Overview
Work History
Education
Skills
Timeline
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Shavonta Davis

Livonia,MI

Overview

12
12
years of professional experience

Work History

Front Desk Receptionist

Magnificent Skin
09.2023 - 01.2024
  • Managed high-volume phone calls
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests
  • Handled sensitive customer information with confidentiality
  • Scheduled appointments accurately
  • Maintained accurate records of visitor logs

Production Worker

Ford
02.2020 - 08.2022
  • Kept workstation clean, and sanitized
  • Control of stocked materials
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems

Customer Service Representative Team Leader

Netflix
03.2012 - 03.2017
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Created and maintained detailed database to develop promotional sales.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained staff on operating procedures and company services.

Education

High School Diploma -

CherryHill High School
Inkster, MI
2008

Skills

  • Task Delegation
  • Call Management
  • Word Processing
  • Team Collaboration

Timeline

Front Desk Receptionist

Magnificent Skin
09.2023 - 01.2024

Production Worker

Ford
02.2020 - 08.2022

Customer Service Representative Team Leader

Netflix
03.2012 - 03.2017

High School Diploma -

CherryHill High School

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Shavonta Davis