Shavonta Davis
Livonia,MI
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Magnificent Skin
Southfield, MI
09.2023 - 01.2024
- Managed high-volume phone calls
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests
- Handled sensitive customer information with confidentiality
- Scheduled appointments accurately
- Maintained accurate records of visitor logs
Production Worker
Ford
Dearborn, MI
02.2020 - 08.2022
- Kept workstation clean, and sanitized
- Control of stocked materials
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems
Customer Service Representative Team Leader
Netflix
Farmington Hills
03.2012 - 03.2017
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
CherryHill High School
Inkster, MI2008
Skills
- Task Delegation
- Call Management
- Word Processing
- Team Collaboration
Timeline
Front Desk Receptionist
Magnificent Skin
09.2023 - 01.2024
Production Worker
Ford
02.2020 - 08.2022
Customer Service Representative Team Leader
Netflix
03.2012 - 03.2017
High School Diploma -
CherryHill High School