Vanessa Holcomb
P.O. Box 774226,CO
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Sunshine Dentistry
12.2024 - 10.2025
- Greeted and welcomed patients in a professional manner while managing multiple tasks simultaneously.
- Contacted insurance companies to verify patient coverage and eligibility.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Helped patients complete necessary medical forms and documentation.
- Transmitted information to doctor offices, pharmacies, and patients through fax machine, email and telephone.
- Developed protocols for maintaining confidentiality and compliance with HIPAA regulations.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Bank Teller
Wells Fargo
11.2023 - 09.2024
- Provided excellent customer service in a high volume banking environment, including cash handling and account inquiries.
- Adhered to security and regulatory requirements surrounding financial transactions.
- Involved supervisors if transactions were over authority limits or exceptionally complex.
- Promoted bank products and services to consistently meet cross-selling goals.
- Created connections and developed rapport with customers to provide personalized service.
- Assisted management in bank opening and closing procedures.
- Contributed to fraud detection support, documenting suspicions activity and reporting flagged transactions.
- Monitored bank vaults to ensure cash balances were correct.
- Resolved problems and discrepancies concerning costumers accounts.
Medical Receptionist
Epiphany Dermatology
07.2022 - 08.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Ensured compliance with HIPAA regulations while handling sensitive patient information securely.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Oral Surgical Assistant
Northwest OMS
10.2021 - 04.2022
- Performed pre-operative and post-operative examinations to check patients' vitals and health status.
- Sanitized and maintained surgical instruments and equipment to minimize infection risks.
- Educated patients on diagnoses, treatment plans and post-operative care by providing instructions on medication self-administration and home care.
- Assisted surgeons in variety of minor and major surgical procedures.
- Managed and maintained surgical suites by sterilizing and organizing equipment.
- Protected unobstructed views for surgeon with use of retractors, sponges and suctioning equipment.
- Analyzed patient chart data and identification to verify accurate information.
Optometric Technician/Receptionist
Cutler Eye Care
06.2020 - 09.2021
- Assisted with dilating patients and conducted procedures to gather data before exam and make eye exams more efficient and productive
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations.
- Scanned 300+ established patient paper charts on to computerized software, FoxFire EMR.
Dental Assistant/Receptionist
Altitude Family Dental, LLC
07.2019 - 04.2021
- Prepared and positioned patients for procedures by bringing them back to the dental chair, clipping dental napkins and placing patient safety devices.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled appointments for new and existing patients, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information, and adhered to strict HIPAA guidelines to protect patient privacy
- Sterilized rooms and prepped equipment and instruments for 10-12procedures daily
Education
High School Diploma -
Roaring Fork High School
Carbondale, COSkills
- Telephone skills
- Organization skills
- Fluent in two languages
- Cash handling
- Task delegation
- Appointment scheduling
- Hospitality services
Education and Training
true
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Sunshine Dentistry
12.2024 - 10.2025
Bank Teller
Wells Fargo
11.2023 - 09.2024
Medical Receptionist
Epiphany Dermatology
07.2022 - 08.2023
Oral Surgical Assistant
Northwest OMS
10.2021 - 04.2022
Optometric Technician/Receptionist
Cutler Eye Care
06.2020 - 09.2021
Dental Assistant/Receptionist
Altitude Family Dental, LLC
07.2019 - 04.2021
High School Diploma -
Roaring Fork High School