Taylor Stafford
Greater Mobile Urgent Care
MOBILE
1
Language
6
years of professional experience
Dedicated Front Desk Receptionist experienced in enhancing patient experiences through efficient appointment scheduling and effective communication. Managed multi-line phone systems and streamlined office workflows, ensuring organized environments that fostered high levels of patient satisfaction.
Work History
Front Desk Receptionist
8 Months- Greeted patients and visitors, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Verified patient information and insurance details efficiently.
- Assisted with administrative tasks, enhancing office workflow.
- Maintained organized medical records, ensuring compliance with privacy regulations.
- Coordinated communication between patients and healthcare providers efficiently.
- Supported front desk operations by managing phone calls and office supplies effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
House Cleaner
11 Months- Cleaned residential spaces using environmentally friendly products to ensure client satisfaction.
- Managed time effectively to complete multiple cleaning tasks within tight schedules.
- Trained new team members on best cleaning practices and company standards.
- Enhanced workflow efficiency by reorganizing cleaning processes and task assignments.
- Conducted quality checks to maintain high standards of cleanliness and address client feedback.
- Collaborated with team members to streamline operations and improve service delivery times.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Cashier Team Lead
4 Years 7 Months- Trained and mentored new cashiers, enhancing team performance and operational efficiency.
- Implemented strategies to reduce wait times, improving overall customer satisfaction during peak hours.
- Supervised daily cashier operations, ensuring efficient customer service and adherence to company policies.
- Managed cash register processes, ensuring accurate transactions and balancing cash drawers at shift end.
- Identified training needs among team members, developing targeted workshops to enhance skills and knowledge.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Bachelor of Science - Psychology
Skills
Front office management
Customer service
Multi-line telephone systems
Telephone etiquette
Telephone skills
File organization
Time management
Work prioritization
Multitasking skills
Team collaboration
Communication skills
Front desk operations
Decision-making
Attention to detail
Accomplishments
- Supervised team of 10 staff members.
Languages
French
Limited Working
Timeline
Front Desk Receptionist
Greater Mobile Urgent Care
12.2025 - CurrentRead More
House Cleaner
The Maids
01.2025 - 12.2025Read More
Cashier Team Lead
The Boiling Pot
06.2020 - 01.2025Read More
Spring Hill College
Bachelor of Science from Psychology
Read More