SHAVONTA HAREWOOD
Bronx,NY
Summary
Detail-oriented and dedicated Leasing Office Assistant with over 6 years of experience supporting real estate and automotive leasing operations. Skilled in tenant relations, lease documentation, office administration, and ensuring smooth daily operations. Recognized for strong communication, customer service, and organizational skills, with a proven ability to manage multiple priorities in fast-paced environments. Motivated Human Resources Professional with a drive for serving as a dedicated support specialist and energetic team member. Adept in assisting with the recruitment of employees, as well as the management of existing employees. Experienced in managing employee and community outreach programs, and dedicated to working towards the mission of a company.
Overview
7
7
years of professional experience
Work History
Leasing Agent
Two Coast Living
Yonkers, NY
11.2025 - 2026
- Managed leasing operations, ensuring compliance with company policies and local regulations.
- Developed and maintained relationships with prospective tenants to enhance occupancy rates.
- Conducted property tours and presentations, showcasing features to attract potential residents.
- Coordinated lease agreements and renewals, facilitating smooth transactions for tenants.
- Assist in maintaining property conditions and addresses request or concerns from current residents.
Leasing Specialist
Mac Reality
02.2023 - 09.2025
- Assisted prospective tenants with inquiries, tours, and application processes
- Managed lease agreements, renewals, and related documentation
- Coordinated with maintenance staff to address tenant requests
- Handled office communications, including phone calls, emails, and scheduling
Leasing Specialist
Lordea Reality
03.2022 - 12.2023
- Supported leasing operations by preparing contracts and organizing tenant files
- Scheduled and conducted apartment showings
- Responded to tenant questions and concerns in a professional manner
- Maintained accurate records of rental payments and office transactions
BDC Sales Representative
Pepe Infiniti
10.2018 - 10.2022
- Generate and follow up on leads through inbound and outbound calls, emails, and online inquiries
- Qualify potential customers to assess their needs and readiness to purchase
- Schedule appointments and connect prospects with the sales team
- Maintain and update accurate records in CRM systems
- Collaborate with sales and marketing teams to optimize lead conversion strategies
- Provide excellent customer service and timely responses to inquiries
- Track performance metrics and report on lead activity and outcomes
Education
Associate degree - Business
SUNY Westchester Community College
Yonkers06.2016
High School Diploma -
Truman High School
New York06.2013
Skills
Multitasking
Lease Agreement Preparation
Tenant Relations
Customer Service
Office Administration
Scheduling
Payment Processing
Record Keeping
Strong Communication
Organizational Skills
Emailing
Outbound Call
Consultative Selling
Lead Generation
LANGUAGE
English
Timeline
Leasing Agent
Two Coast Living
11.2025 - 2026
Leasing Specialist
Mac Reality
02.2023 - 09.2025
Leasing Specialist
Lordea Reality
03.2022 - 12.2023
BDC Sales Representative
Pepe Infiniti
10.2018 - 10.2022
Associate degree - Business
SUNY Westchester Community College
High School Diploma -
Truman High School