SHAVONTAY SMITH, CMBP
Davison
Summary
Detail-oriented professional with over twelve years of customer service experience. Proven ability to adapt quickly to new challenges and master new skills independently. Strong work ethic and exceptional interpersonal skills contribute to effective teamwork and client satisfaction. Seeking to leverage organizational skills in a full-time position to drive business success.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
IT Tax Assistant
Tadrick’s Tax
01.2025 - 04.2025
- Efficiently used common office equipment
- Keeping track of client’s documents sent through email/fax that were missing to complete taxes or drop off documents
- Transmitted tax returns using Ultratax software
- Handled inbound/outgoing calls to schedule appointments for Tax preparers
- Provided technical support for colleagues for network issues, software, and computer setup
- Researched tax-related questions and provided timely responses to clients.
Medical Claims Processor ( Remote)
Optum
10.2023 - 05.2024
- Inputted data into the system, maintaining accuracy of provider coding information and reported services.
- Obtaining and verifying information on different claim forms
- Investigating and resolving settlement issues
- Processing payments
- Reviewed claims for accuracy before submitting for billing.
Payroll Specialist
Linden Management Group
07.2022 - 12.2022
- Collect and maintain technician work information at a job site
- Evaluated and corrected errors on Technician timesheets
- Handled inputting petty cash fund reimbursements in a proprietary database for technicians
- Computed wages, overtimes, and payroll deductions
- Efficiently used standard office equipment
Data Entry Clerk
VASTEC
07.2020 - 03.2021
- Maintained desk area by cleaning or restocking
- Efficiently used common office equipment
- Handled scanning two boxes of people's personal files a day to meet metrics goal
- Maintained organized records to support team operations and workflows.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
Bachelor of Science - Biophysics
Arizona State University (Tempe Online)
Tempe, AZ12-2029
Associate of Applied Science - Computer Animation
Baker College of Auburn Hills
Auburn Hills, MI11.2014
Skills
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft OneNote
- Zoom
- Adobe documents
- Calendly
- Microsoft Excel
- Microsoft Teams
- Salesforce
- Ultratax
- Five9
- RingCentral
- Google Docs
- Effective communication
- Multitasking
- Teamwork
- Coachable
- Adaptable
Languages
English
Full Professional
Certification
Life Insurance Licensed
References
References available upon request.
Timeline
IT Tax Assistant
Tadrick’s Tax
01.2025 - 04.2025
Medical Claims Processor ( Remote)
Optum
10.2023 - 05.2024
Payroll Specialist
Linden Management Group
07.2022 - 12.2022
Data Entry Clerk
VASTEC
07.2020 - 03.2021
Bachelor of Science - Biophysics
Arizona State University (Tempe Online)
Associate of Applied Science - Computer Animation
Baker College of Auburn Hills